New
New
Senior Service Desk Engineer
OtherService Desk Engineer
0 views0 saves0 applied
Quick Summary
Key Responsibilities
Manage the incoming flow of work by prioritising and managing your ticket queue. Provide frontline support with a focus on First Contact Resolution.
Technical Tools
OtherService Desk Engineer
- Collaborative high performing team with a great culture
- Enjoy a hybrid model with 2 days of Work from home (WFH)
- Open to candidates from Melbourne or Brisbane
Responsibilities
~1 min read- →Manage the incoming flow of work by prioritising and managing your ticket queue.
- →Provide frontline support with a focus on First Contact Resolution.
- →Own tickets through to resolution and escalating to other teams or vendors when required.
- →Providing accurate and timely advice to clients seeking technical information / recommendations ensuring satisfactory resolution of tickets
Requirements
~1 min read- Windows 10/11 desktop support
- End user device troubleshooting mobile devices, laptop/desktop hardware, peripherals, etc.
- Experience working in a Security conscious environment, using security tools such as SentinelOne, Proofpoint, CrowdStrike, etc.
- Microsoft Exchange / Exchange Online exposure
- File Share, One Drive, SharePoint, Entra/AD user administration, etc.
- Experience supporting the Office 365 suite
- Remote working tools such as RDS, AVD, Citrix, VPNs, etc.
- Printers – Configuration and troubleshooting
- Understanding of networking technology such as routers, switches, firewalls, DHCP, DNS, internet connectivity, etc.
- Experience with Windows Server, Azure, virtualisation and backup environments
- Experience supporting UC tools such as Teams Calling, 3CX, 8x8, etc.
- Experience troubleshooting Apple devices
What We Offer
~1 min read✓12 weeks full pay parental leave.
✓In house training and development and Generous Educational Assistance policy.
✓Diverse Career Development opportunities.
✓Employee Discounts through our “Gold Pass” rewards platform.
✓Income Protection and Life Insurance.
✓Salary Packaging & Novated Leasing available.
Location & Eligibility
Where is the job
Brisbane, Australia
On-site at the office
Who can apply
AU
Listing Details
- Posted
- December 9, 2024
- First seen
- September 27, 2026
- Last seen
- September 27, 2026
Posting Health
- Days active
- 0
- Repost count
- 0
- Trust Level
- 19%
- Scored at
- September 27, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
Newsletter
Stay ahead of the market
Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.
A
B
C
D
No spam. Unsubscribe at any time.