Senior Technical Specialist

The candidate is responsible for 2nd and 3rd level technical support for Managed Print Services and all Regional Services offerings, technologies and also Project based activities as the Technical Lead. This is a regional role that is both customer and internal facing across Fujifilm APAC entities.

RESPONSIBILITIES & TASKS:

• As part of the team, you will be involved in managing tickets from start to finish to support country based technical staff.
• Support business side as an SME including meetings with customer IT teams.
• Manage the technical aspects of product launch which involves installing, testing, learning and understanding the software, understanding its purpose and the preparation of required documents and training material as well deliver required training to meet the business needs.
• Providing technical support on deals from RFP, contracting, implementation through to BAU where needed.
• You will also support UAT and release management of the core software used for service delivery.

ADDITONALLY,

• Based on your performance, you may undertake a larger responsibility in leading key service initiative and solution 3rd level support that is key to Fujifilm business.
• Be part of the leading team in supporting Guardia 3rd level operation support across countries’ implementation.
• Undertake key feature testing and validation of ALL regional services that falls under the purview of the Technology Management team.
• Provide Technical Service support during BAU for all customer account in the region.
• Work with the Team Lead in successfully setting up testing labs in Singapore office.

REQUIREMENTS:

• Bachelor’s degree in information technology or equivalent
• 5 years of experience in a technical support role
• Experience with Windows Server environments
• Experience with IIS and MSQL
• Knowledge of networking, ports and protocols.
• Good English written and verbal communication skills
• Knowledge of printing technology and associated applications.
• Cloud technology experience, esp Azure and AWS would be a plus
• Experience with Ysoft SafeQ 6 would be a plus
• Experience in delivering training