Solution Support Engineer
Customer SupportSupport Engineer
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Quick Summary
Requirements Summary
netstat, nslookup, telnet Understand Active Dire
Technical Tools
Customer SupportSupport Engineer
Responsibilities
~1 min read- →Provide remote technical support to customers via telephone, e-mail, remote desktop sharing tool and other appropriate means for products & services.
- →Taking ownership of customer issues reported and seeing problems through to resolution
- →Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- →Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- →In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively
- →Provide prompt and accurate feedback to customers
- →Prioritize and manage several open issues at one time
- →Follow up with clients to ensure their systems are fully functional after troubleshooting
- →Document technical knowledge in the form of notes and manuals
- →Deliver the best customer experience by adhering to the Company policies and procedures.
- →Educate and guide customers on application problems, how to use and how to configure them.
Requirements
~1 min read- At least 3 years’ experience in relevant industry.
- Diploma/Degree in Computer Science/IT
- Additional certification in Microsoft, Cisco or Linux or similar is added advantage
- Minimum of 3 years of work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk
- Able to troubleshoot client-server environment using event viewer and other log reading tools
- Understand the network related commands, eg: netstat, nslookup, telnet
- Understand Active Directory, LDAP, Domain Controller and able to troubleshoot related issues
- Understand IIS (web services) and able to troubleshoot the related issues.
- Familiar and hands on with role instalment in windows server 2012/2016
- Understand SMTP, DNS, SNMP functions in server environment
- Experience in managing MySQL or MS SQL Databases will be added advantage
- Experience with Papercut, Equitrac, YSoft, eCopy, etc. will be an added advantage.
Location & Eligibility
Where is the job
Kuala Selangor, Malaysia
On-site at the office
Who can apply
MY
About this job
- Who can apply
- Malaysia
- Posted
- 722 days ago
Listing Details
- Posted
- November 8, 2024
- First seen
- September 27, 2026
- Last seen
- October 31, 2026
Posting Health
- Days active
- 33
- Repost count
- 0
- Trust Level
- 20%
- Scored at
- October 31, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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