Associate Experience/Project Management Lead

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

The Associate Experience & Project Management Lead is responsible for driving strategic initiatives that enhance the associate experience through project leadership, data-driven insights, process improvement, and cross-functional collaboration. This role partners with business leaders, HR, technology teams, and operational stakeholders to deliver programs that improve associate engagement, operational effectiveness, and organizational outcomes.

The ideal candidate combines strong project management expertise with analytical rigor, stakeholder management, and a passion for creating meaningful associate experiences. This individual will lead complex initiatives from planning through execution, manage risks and dependencies, establish operational processes, and provide insights that inform business decisions.

• Lead initiatives designed to improve the overall associate experience across the employee lifecycle.
• Partner with business leaders, HR, and operational teams to identify opportunities for process enhancements and employee-focused solutions.
• Translate business needs into actionable project plans and measurable outcomes.
• Support organizational change efforts and ensure successful adoption of new processes and programs.

• Manage multiple concurrent projects from initiation through implementation.
• Develop project plans, timelines, milestones, budgets, and resource requirements.
• Coordinate cross-functional teams and ensure deliverables are completed on time and within scope.
• Monitor project risks, dependencies, and issues, implementing mitigation strategies as needed.
• Provide regular project updates and executive-level communications to stakeholders.

• Analyze associate experience, operational, and workforce data to identify trends and opportunities.
• Develop dashboards, scorecards, and reporting to support business decision-making.
• Conduct research and analysis to evaluate program effectiveness and recommend improvements.
• Translate complex data into clear, actionable insights for leadership audiences.

• Establish standards, procedures, and best practices that improve team effectiveness and project execution.
• Support data governance, quality assurance, and compliance requirements.
• Coordinate data validation, cleansing, and reporting activities to ensure accuracy and reliability.
• Identify operational barriers and collaborate with stakeholders to implement sustainable solutions.

• Build strong relationships with leaders and cross-functional partners.
• Facilitate meetings, workshops, and project reviews to align stakeholders on priorities and outcomes.
• Coach and train associates on project management disciplines, documentation standards, and process requirements.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Bachelor's degree in Business, Human Resources, Project Management, Analytics, Organizational Development, or a related field; equivalent experience may be considered.
• 7+ years of experience in project management, program management, operations, associate experience, HR programs, analytics, or related disciplines.
• Experience leading complex cross-functional initiatives with multiple stakeholders.
• Strong analytical and problem-solving skills with the ability to translate data into business recommendations.
• Experience developing executive-level presentations, dashboards, and communications.
• Excellent verbal and written communication skills.
• Demonstrated ability to manage competing priorities in a fast-paced environment.

• 10+ years of relevant experience.
• Project Management Professional (PMP), Agile, Scrum, Lean, or related certification.
• Experience supporting employee experience, talent, HR, or organizational effectiveness programs.
• Experience with reporting and analytics tools such as Power BI, Tableau, Workday Reporting, SQL, or similar platforms.
• Experience leading change management and process transformation initiatives.

Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.