Senior Customer Quality Engineer

3 Locationssenior

EngineeringQuality Engineer

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Quick Summary

Overview

We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions that help protect homes,

Technical Tools

EngineeringQuality Engineer

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

Responsibilities

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Responsible for customer account for all quality related topics
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Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
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Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
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Develop processes internally to meet customer requirements
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Lead resolution of warranty and quality issues
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Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
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Analyze data, identify trends and facilitate cross functional A3 improvement projects
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Direct the overall execution of internal product audits and nonconformance resolution
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Support New Product Introduction and manage qualification of manufacturing through the APQP process
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Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
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Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
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Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
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Ensure test inspection integrity (MSA/ GR&R)
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Create and deploy standard Generac tools, methodologies and standards

Requirements

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Bachelor's Degree in Engineering
5 years’ experience working in Quality in a manufacturing environment and managing of large customer
Experience using continuous improvement tool set

Certified Quality Engineer
Certified Six Sigma Green Belt
Certified Quality Auditor

Knowledge of APQP, PPAP procedures, and ISO
Effective verbal and written communication skills
Demonstrated problem-solving skills
Ability to lead, collaborate and work with teams to drive improvements
Ability to successfully managing shifting deadlines and priorities in a fast-paced environment
Knowledge of the application and interpretation of manufacturing quality metrics
Ability to use Microsoft Office Suite and SAP business systems
Knowledge of Lean principles & improvements
Ability to implement lean principles and improvements
Ability to analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Ability to analyze data, identify trends and facilitate cross functional A3 improvement projects

Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”