Customer Relations Associate

Genesis Hospitalmid

OperationsManagement

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Quick Summary

Overview

GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional,

Technical Tools

OperationsManagement

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

Department:

Patient Experience

Overview of Position:

Performs accurate high quality liaison services, direction, complaint intake and assistance with resolution. Provides general information to promote service excellence to physicians, staff, patients and other customers. Responsible for support to, but not limited to the Emergency Department, Surgery, Critical Care, Pavilion, HealthPlex, and front information desks.