Technical Software Program Manager

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

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  Own end to end delivery of technical programs, ensuring alignment with business goals, timelines, and measurable outcomes

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  Drive cross functional collaboration between engineering, product, and analytics teams to accelerate delivery and remove execution blockers

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  Lead program planning and execution, optimizing resource allocation, timelines, and delivery predictability at scale

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  Influence technical and operational strategy by aligning stakeholders around priorities, risks, and dependencies

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  Implement scalable program management frameworks that improve efficiency, transparency, and delivery velocity

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  Analyze program performance using data driven insights to improve outcomes, reduce risk, and enhance execution quality

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  Proactively identify risks and dependencies, driving mitigation strategies that protect delivery timelines and platform performance

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  Communicate program status, impact, and outcomes to senior stakeholders with clarity and precision

• 3+ years of experience in Technical Program Management or Technical Project Management within high growth or cloud based environments

• Proven track record delivering complex, cross functional technical programs on time and within scope

• Strong understanding of cloud technologies, distributed systems, and modern software architectures

• Demonstrated ability to work across engineering, product, and analytics teams in a fast paced environment

• Excellent communication skills with the ability to influence stakeholders at multiple levels

• Strong analytical and problem solving capabilities with a data driven mindset

• Experience managing competing priorities while maintaining focus on high impact outcomes

• Experience working within analytics or data driven product environments

• Familiarity with Agile methodologies and modern software development practices

• Programming or scripting experience that supports technical fluency

• Experience in telecommunications, cloud communications, or related industries

• Exposure to large scale SaaS platforms or enterprise systems

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.