~2mo ago

Post-Implementation Change Specialist (03 Months)

OtherImplementation SpecialistCustomer SuccessImplementation

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Quick Summary

Overview

Develop and execute post-implementation adoption strategies to maximize system usage. Assess current user maturity levels and identify gaps in adoption.

Technical Tools

OtherImplementation SpecialistCustomer SuccessImplementation

Develop and execute post-implementation adoption strategies to maximize system usage.
Assess current user maturity levels and identify gaps in adoption.
Identify barriers preventing users from fully adopting existing systems.
Design and deliver targeted coaching and interventions to improve adoption.
Drive cultural change from paper-based processes to digital-first ways of working.
Introduce and promote the use of modern tools and technologies to support this shift.
Work closely with user groups to understand pain points and resistance.
Track adoption metrics and usage trends, and report on progress.
Continuously refine adoption strategies based on user feedback and results.

Requirements

~1 min read

3+ years' experience in post-implementation adoption strategy and usage maximization.
Specialized ability to assess low user maturity, identify adoption barriers, and design targeted coaching/interventions.
Experience shifting organizational culture from paper-based to digital-first, using modern tools and technologies.