Solutions Engineering Team Lead - SEA

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Team Lead, Solutions Engineering who will be responsible for guiding and assisting a Solutions Engineering Team, supporting all team endeavors including leading the execution of projects assigned by senior leadership, and liaising with other team leaders and departments. The projects will vary in scope, complexity, and affected business area. If you love technology, and are keen to join an industry leader — we would love to hear from you!

As a Team Lead, Solutions Engineering, your key area of responsibility will be providing technical leadership, guiding and coaching a Solutions Engineering team, and leading the execution of technical projects while supporting revenue-generating and strategic efforts. You will need to work closely with Geotab's internal stakeholders, partners, customers, and cross-functional teams including Sales, Product Development, and Customer Support.

To be successful in this role you will be a strong team player and a mentor with a strategic mindset, exceptional problem-solving abilities, and a keen sense of priorities. In addition, the successful candidate will have strong project management skills with an ability to identify needs, develop effective solutions, manage multiple high-impact projects simultaneously, and drive revenue growth through indirect sales channels and ecosystem expansion. 

Team Leadership and Development

• Develop, evaluate, and continuously refine team processes to enhance efficiency and effectiveness, ensuring adherence to best practices.

• Run and manage team meetings, including 1:1 meetings, planning meetings and retrospectives.

• Provide direction, mentorship, and training opportunities, empowering team members through coaching and professional development initiatives.

• Oversee team performance, career development planning, and key performance metrics, ensuring alignment with business objectives.

• Maintain and expand the team's technical knowledge of the Geotab ecosystem.

• Lead and delegate projects, balancing workloads and optimizing individual and team contributions.

Solution Design and Implementation

• Provide technical leadership and assist in scoping projects, managing partner/customer requests, lead business meetings as they relate to technical solutioning and Geotab ecosystem optimization, etc.

• Engage and collaborate with partners and customers to optimize their utilization of Geotab’s technology, products, and solutions, tailoring the approach to meet their specific and unique requirements.

• Manage project timelines and deliverables, ensure adherence to best practices and quality standards.

• Identify opportunities for innovation, leveraging technical insights to enhance solution offerings and drive business success.

Collaboration and Communication

• Build and manage relationships between the team, internal stakeholders and partners/customers:

  • Understand the varying needs of stakeholders, partners and customers;

  • Ensure that the team is adequately capturing technical requirements so that the correct challenge has been identified and is solved for;

  • Act as a point of escalation for projects and opportunities with partners and customers;

  • Cultivate partner and customer loyalty.

• Anticipate potential conflicts and proactively address concerns to prevent escalations.

• Communicate technical solutions effectively to both technical and non-technical audiences.

• Manage escalations between the team, partners/customers and other internal departments.

Strategic Planning and Impact

• Maintain a strong focus on strategic and revenue generating activities, ensuring team member efforts are impactful and align with company KPAs.

• Identify and implement scalable processes to increase the team’s impact and effectiveness in supporting customers and driving business growth.

• Drive continuous improvement by evaluating market trends, customer needs, and feedback to refine Geotab’s solution offerings.

• 5 - 8 years of required previous experience in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, Engineering Support, Software Development, Automotive Engineering, or Data Science.