Customer Success Manager

FlowPath is looking for their first Customer Success Manager to join our team. El numero uno. 

As a Customer Success Manager, you will be “delighting” customers every step of their onboarding journey through their lifetime as a customer. You will help create an invaluable customer experience and serve as an advocate for our customers, voicing all needs, requests, and suggestions. 

The right candidate will: 

• Be able to passionately explain how FlowPath can make an impact for our customers’ businesses and make them operational heroes within their organization 
• Analyze client usage and integrate insights into a tailored success plan for our diverse customer base 
• Learn fast, and be quick on their feet in a fast-paced environment 
• Become an expert on facilities and operations 
• Develop a thorough understanding of setting up and troubleshooting FlowPath FM Platform 
• Help clients investigate technical challenges 
• Be the go-to resource to ensure clients have the best possible experience with our platform 
• Manage the Help Center to help clients find answers when they need them 
• Effectively communicate with customers via chat, email, or phone to provide prompt technical support 
• Be passionate about making our customers happy 
• Be open to “wearing multiple hats” with a readiness to support all members of the FlowPath team - flexibility is key for this role! 

What it take to be a rockstar in this position: 

• Positive, supportive, and self-starting 
• Gritty and persistent 
• Highly organized and extremely detailed oriented 
• You play well with others 
• Ability to prioritize & multi-task with exceptional time-management skills 
• You are curious and will ask questions to get to the heart of the matter 
• Strong interest in technology and/or software 
• Genuine passion for helping others reach their goals 
• Adaptable and energetic team player 
• Willingness and desire to learn and grow quickly in a startup environment 
• Requirements: 
• Excellent written and verbal communication skills 
• Background in establishing and building lasting customer relationships and/or customer support experience 
• Strong analytical and critical thinking skills 
• Proficient in Google Suite (Docs, Sheets, Slides)
• Education: As little or as much as it takes to do the job 

INCREDIBLE BENEFITS 

• No Vacation Tracking (you take vacation whenever you want — no need to keep track) 
• Health, Dental, and Vision Insurance 
• Casual dress all-day, everyday 
• Ask us about Frank, Porter, and Beau 
• 401K 
• Flexible work from home days