Customer Success Associate

Who we are At Scandium, we believe that software testing should be an enabler, not a bottleneck. Our mission is to revolutionize the world of automated testing by providing a robust, no-code test automation tool that empowers individuals across roles to effortlessly author and maintain automated test cases. With a focus on simplicity, accessibility, and efficiency, Scandium is designed to meet the diverse needs of software testers, SDETs, product owners, developers, and all stakeholders committed to delivering exceptional products that meet global standards. Job Summary We're seeking a Customer Success Associate to join our team at Scandium Systems Inc. As a Customer Success Associate, you will be the primary point of contact for our customers, ensuring they achieve their desired outcomes while using Scandium's no-code test automation tool. You will build strong relationships, provide expert guidance, and advocate for our customers' needs to drive adoption, satisfaction, and retention. Key Responsibilities 1. Develop and execute customer success plans to ensure customer adoption, satisfaction, and retention 2. Build strong relationships with customers, understanding their goals, challenges, and use cases 3. Provide expert guidance on Scandium's features, best practices, and ROI optimization 4. Deliver product training, onboarding, and support to customers 5. Identify and mitigate risks, resolving customer issues promptly and professionally 6. Collaborate with internal teams (Sales, Product, Support) to ensure seamless customer experiences 7. Analyze customer data to inform product roadmap and customer success strategies 8. Meet or exceed customer success metrics (e.g., renewal rates, customer satisfaction) 9. Stay up-to-date with industry trends and emerging technologies in software testing and automation Requirements 1. 3+ years of customer success experience in B2B SaaS (software as a service) 2. Proven track record of driving customer adoption, satisfaction, and retention 3. Excellent communication, interpersonal, and problem-solving skills 4. Ability to understand customer business goals and challenges 5. Experience with customer success platforms and tools (e.g., Freshdesk, Gainsight, HubSpot) 6. Strong analytical and data-driven decision-making skills 7. Experience with test automation, software testing, or related fields a plus 8. Knowledge of software development life cycles and testing methodologies a plus 9. Bachelor's degree in Computer Science, Business Administration, or a related field Benefits What We Offer: 1. Opportunity to shape the future of automated testing 2. Collaborative and dynamic work environment 3. Competitive salary and benefits package 4. Professional growth and development opportunities 5. Access to cutting-edge technology and tools 6. Recognition and rewards for outstanding performance Equal Employment Opportunity: Scandium Systems Inc. is an equal employment opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.