Getwingapp
Getwingapp6mo ago
PHP 70000–85000/yr

Operations Manager

PhilippinesPhilippines·TaguigFull Timemid
OperationsOperations Manager
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Quick Summary

Overview

Operations Manager Our company is looking for an Operations Manager to start immediately!

Key Responsibilities

We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall…

Requirements Summary

At least 3 years of proven operations management experience in a BPO environment or similar At least 1 year of experience working in the Virtual Assistant industry Excellent written and verbal English communication skills Tech-savvy and a fast…

Technical Tools
customer-successmentoring
Operations Manager

Our company is looking for an Operations Manager to start immediately!

The Role:
We seek an experienced and talented Operations Manager to join our esteemed team of leaders in our Philippine Operations. The main role is to be responsible for the success of supervisors and captains under the assigned cluster and oversee overall operational processes.
  • You are a successful manager who can understand and support your team’s strengths and weaknesses and provide high-level mentoring and guidance to achieve success
  • You are a passionate people-person who builds strong relationships with your team, other departments, and customers
  • You are a problem solver who goes above and beyond to ensure that productivity is at its highest and that efficiency is observed to drive excellence
  • You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
  • You value structure and ensure that policies are well-enforced
  • Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
  • Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
  • Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
  • Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
  • Provide weekly coaching to tackle quality issues and to provide constructive feedback 
  • Create and improve incentive programs for team members to motivate them to perform well
  • Other weekly, monthly, quarterly ad hoc tasks as assigned
  • Proven operations management experience in a BPO environment or similar
  • At least 1-year experience working in the Virtual Assistant industry
  • Excellent written and verbal English communication skills
  • Tech savvy and a fast learner
  • Adaptable and flexible
    • Schedule: US work hours (40+ hours per week)

    Location: This is a hybrid job (within Metro Manila)

    Qualifications:
    At least 3 years of proven operations management experience in a BPO environment or similar
    At least 1 year of experience working in the Virtual Assistant industry
    Excellent written and verbal English communication skills
    Tech-savvy and a fast learner
    Adaptable and flexible

    Environment & Technology needed for the job:
    Fast, reliable internet connection, fast and responsive computer, and reliable electricity
    Professional microphone headset or functional computer microphone equivalent
    Clean & professional background/audio environment for video calls with customers

    Benefits:
    People-focused company with a culture centered on community and personal growth
    Ability to network with executives at one of the fastest-growing companies in the US
    Opportunity to obtain knowledge about many industries simultaneously
    Remote work-friendly
    Avenues for rapid promotion & salary increases as the company scales
    Work on a 100% remote team that's spread across the globe
    Be a part of an early-growing customer success team at an early-stage, high-growth company
    Competitive compensation

    Location & Eligibility

    Where is the job
    Taguig, Philippines
    Hybrid — some on-site time required
    Who can apply
    PH
    Listed under
    Worldwide

    Listing Details

    Posted
    October 27, 2025
    First seen
    March 26, 2026
    Last seen
    May 23, 2026

    Posting Health

    Days active
    58
    Repost count
    0
    Trust Level
    43%
    Scored at
    May 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Getwingapp
    Getwingapp
    lever

    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
    Jobs
    View 393 jobs
    View company profile

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    GetwingappOperations ManagerPHP 70000–85000
    Apply Now