28d ago

Lead Services Specialist - Customer Contract Management

Remotelead

OperationsManagement

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Quick Summary

Overview

Job Description SummaryThe Customer Contract Manager located in Djelfa is responsible for the end-to-end management of customer contracts, ensuring alignment with organizational strategy,

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OperationsManagement

The Customer Contract Manager located in Djelfa is responsible for the end-to-end management of customer contracts, ensuring alignment with organizational strategy, legal compliance, and commercial objectives. This role serves as the primary liaison between the business, the legal department, and the customer to mitigate risk and maximize contract value throughout the lifecycle of the agreement.

Responsibilities

~1 min read

→Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area.
→Demonstrate responsibility for the financial performance of the backlog for all contractual and transactional service activities within the sub region.
→Partner with Product Line Leaders to drive productivity programs to drive cost out, customer availability and reliability, etc.
→Foster collaboration between parts, repairs, engineering, services execution, and other critical areas to ensure service excellence for our customers.
→Develop services business strategy for defined portfolio and provide feedback on market dynamics.
→Develop influential relationships with assigned customers at all levels and be the focal point for customer issue resolution and implement strategies to maximize our business activities from those customers.
→Lead sub region Fleet’s efforts to ensure Customer Service excellence and implement Operation Safety Policy instructions.
→Lead sub region efforts to drive continuous improvement through Lean principles aimed at delivering service support to our customers that meets their business needs.
→Drive operational excellence in the areas of integrity, controllership, and compliance.
→Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.

Requirements

~1 min read

Bachelor's Degree from an accredited university or college
Minimum 7 years total experience with at least 3 years of Gas Power Services experience
People Leadership experience
English, French and Arabic speaker

Highly collaborative with demonstrated capability for driving change
Strong experience in budgeting, cash, pacing and invoices.
Demonstrated capability in leading through influence in a matrixed global organization
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs / projects
Experience interfacing with customers
Customer-focused with clear, concise written and oral communications to the appropriate level
Practical knowledge of LEAN/Six Sigma techniques including Hoshin Kanri
Humble, open, collaborative, and continuously learning
One Team mentality, leading horizontally to support our customers despite internal hurdles

Relocation Assistance Provided: No

#LI-Remote - This is a remote position