Operations Analyst - Global Payment Operations Investigations

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• →Minimum of 1 year experience in customer service
• →Risk and resolve experience 
• →Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• →Experience with Microsoft Office Suite
• →Strong oral, written, and interpersonal communication skills 
• →Strong organizational skills 
• →Strong attention to detail
• →Ownership and accountability for delivering high quality work
• →Ability to prioritize effectively, adapt, and meet deadlines
• →Ability to work overtime when needed

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• Experience with payment investigation systems: Global Investigations-Payments/Wires,  Cash Manager, QZ Task, Cashpro FX
• Experience implementing process improvements and automation
• Understanding of Dodd Frank
• Demonstrates leadership, leading through change and process improvements to deliver results