Senior Group Operations Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Significant experience supporting a process end-to-end, including but not limited to understanding the client experience, the products, the process flow, the systems, the control points, the risks, and the metric targets
• →Experience with leading/driving Operational Excellence-type initiatives with focus on volume reduction and productivity enhancement
• →Demonstrates a proactive approach to bringing forward new ideas and perspectives to drive innovation and deliver differentiated solutions.
• →Displays a willingness to challenge the status quo, champion new approaches, and promote positive organizational change.
• →Demonstrated ability to drive change within teams by influencing stakeholders, fostering a culture of continuous improvement, and leading initiatives that enhance processes, efficiency, and overall performance.
• →Strong executive presence and written communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
• →Intermediate Microsoft 365 ability, including Excel (pivot tables, lookup functions, data analysis), PowerPoint (executive-level presentations), Teams facilitation, and Copilot adoption

• Certified Process Owner or Process Owner Delegate
• 4+ years of direct people leadership experience, including coaching, employee development, prioritization, performance management, and fostering an inclusive, high-performing team environment
• Familiarity with 401(k) product and Cashiering/MLII/iGate applications
• Knowledge of Wealth Management Operations and Workplace Benefits functions, targeted client experiences, products, and business partner organizations