Transaction Management Operations Analyst - Wealth Management Operations

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The Institutional Retirement Payroll, Benefits, and Disbursements Team within Wealth Management Operations is responsible for payroll and benefits processing, money movement, participant-level maintenance and tax reporting support for 401(k) Defined Contribution, Non-Qualified Deferred Compensation (NQDC), Institutional Trust and Custody, Defined Benefit and Health Benefits Solutions (HBS) products.

The 401(k) Benefits Processing team is responsible for administering 401(k) plans for a large number of employers, including many Fortune 500 companies.  Products supported include 401(k) defined contribution.

The Beneficiary Review Services team is responsible for overseeing Beneficiary Review Services product offered to select 401(k) plans. This includes the communication to beneficiaries, document review, and qualification of rightful beneficiary(s). This role will report directly to a beneficiary service manager and work closely with Call Center Representatives, Customer Service Managers and Plan Sponsor to support 401(k) beneficiary service functions.

The Transaction Management Analyst should expect to learn the 401(k) product as well as the skills needed to build a strong foundation for a career in financial services.  The candidate must demonstrate a cooperative and professional work attitude, while displaying the ability to work effectively in a team environment.

• →Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• →Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• →Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• →Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

• Highly organized
• Self-starter attitude and demonstrates initiative
• Ability to multi-task and handle multiple projects in a short time period
• Exceptional attention to detail and the ability to hold others accountable without direct supervision
• Flexibility with ability to handle a variety of tasks and projects independently
• Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process
• Proven ability to provide comprehensive solutions to complex needs and/or problems
• Ability to prioritize and meet established deadlines
• Proficient Microsoft Excel and Word skills
• Excellent verbal and written communication skills
• Ability to adapt to a changing environment ​

• ​Bachelor's degree or 3+ years of experience in Financial Services is preferred
• Advanced Microsoft Excel and Word skills
• Familiarity with 401(k) product and MLII/iGate applications​​

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.