Associate Renewal Specialist Americas (Emerging Careers)

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The Customer Success Renewals team is looking for a Senior Associate Customer Success Renewal Specialist in Brazil to own and execute a portfolio of customer renewal contracts. You will support customer retention, drive on-time renewal execution, protect recurring revenue, and build strong partnerships across Sales, Customer Success, Enterprise Negotiations, Licensing Operations and Sales Operations.

This role is ideal for a commercially minded professional who can manage complex priorities, communicate confidently with customers and internal stakeholders in English, and turn account data into clear renewal strategies. You will have a direct impact on customer outcomes, forecast accuracy and the growth and retention of the SAS install base

• Own, drive and manage the end-to-end renewal process for a portfolio of medium to large customer accounts, ensuring successful and on-time closure before contract expiration.
• Serve as a primary customer contact for renewals; develop and execute win-win negotiation strategies, present renewal proposals and options, and protect customer trust while optimizing contract terms.
• Partner with Account Executives, Customer Success Managers, Enterprise Negotiations, Licensing Operations and Sales Operations to create data-driven renewal strategies and resolve customer roadblocks.
• Secure and validate renewal orders, confirm quote delivery, support purchase-order approval and order processing, and identify opportunities for expansion and upsell within the installed base.
• Maintain an accurate rolling 120-day forecast, communicate renewal risk and status with complete visibility, and escalate issues or request executive involvement when needed.
• Follow renewal best practices for opportunity management, data quality, quoting, forecasting and sales processing procedures, including COMMIT, while completing back-end renewal work on time.
• Contribute to strategic account planning, share customer and market insights with the business, and act as a Renewals brand ambassador across teams.
• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

• Bachelor's degree, preferably in Business, Marketing, Management Information Systems, Computer Science or a related field.
• At least two years of experience in sales, renewals, customer success, business-partner relationship development or a technical/commercial function within the technology industry.
• Full professional fluency in English, with the ability to lead customer and internal business conversations, negotiations, presentations and written communications entirely in English.
• Demonstrated ability to manage multiple customer accounts, deadlines and commercial priorities in a fast-paced, team-based environment.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

• Commercial and negotiation capability - applies foundational sales techniques to develop customer-focused renewal strategies and favorable business outcomes.
• Communication and collaboration - communicates clearly and professionally with customers, executives and cross-functional partners, and builds effective working relationships.
• Planning and accountability - works independently, stays organized, uses accurate data and follows through on commitments to achieve on-time renewals.
• Knowledge of cloud technologies and cloud fundamentals is required.
• Knowledge of SAS products, solutions, services, technology and renewal processes is preferred.
• Experience in at least one vertical market is preferred.
• Ability to travel occasionally, as business needs require.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. 

Job level will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process

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