Senior Program Manager

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

• →Serve as the central point of contact and overall programme owner for the FlightSense contract, representing the programme both externally with the customer and internally across the aftermarket organization, including MROs, Engineering/Technical, Finance and senior management.
• →Own overall Customer Satisfaction, Operational Performance and Financial Performance for the assigned FlightSense programmes, ensuring delivery against contractual commitments and business objectives.
• →Accountable for the programme Customer Support Level (CSL) performance, ensuring contractual service levels are achieved and sustained.
• →Partner with relevant repair and operational sites to identify performance gaps and ensure recovery plans are robust, achievable and effectively executed to restore CSL performance.
• →Own the overall Estimate at Completion (EAC) financial performance of the programme, ensuring forecast performance remains aligned with the approved business plan and contractual commitments.
• →Review monthly and quarterly cost performance, reliability trends, operational performance, improvement initiatives, customer fleet utilization and flying projections to assess their impact on the programme forecast and update the EAC financial model accordingly.
• →Lead the programme governance and performance management cadence, including programme reviews, monthly CSL reviews, EAC reviews, Quarterly Business Reviews (QBRs), and other internal and customer-facing governance forums.
• →Identify emerging operational, financial and contractual risks and drive cross-functional mitigation and recovery actions to protect programme performance and customer satisfaction.
• →Lead performance penalty, service-level and other contractual alignment discussions, working closely with Commercial, Legal, Finance and senior leadership as required, both internally and with the customer.
• →Support customer technical reviews and issue resolution, working with Collins product owners and technical experts to align on Service Bulletin incorporation, chargeable quotation disputes, technical recommendations and other product/service-related matters.
• →Drive effective collaboration across the wider Integrated Programme Team (IPT), including Field Service Engineering, Airline Support, Sales and Business Development, to ensure a coordinated approach to customer support and programme delivery.
• →Build strong, trusted relationships with key customer stakeholders, proactively communicating programme performance, risks, recovery actions and improvement opportunities.
• →Identify and lead continuous improvement initiatives that enhance customer experience, operational performance and programme profitability.

• Typically requires a University Degree and a minimum of 10 years of relevant experience, or an Advanced Degree in a related field and a minimum of 7 years of relevant experience.
• In the absence of a degree, 14 years of relevant experience is required.
• Demonstrated experience in programme management, customer management, operations, aftermarket or a related aerospace environment.
• Strong ability to lead cross-functional teams and influence stakeholders across technical, operational, financial and commercial functions.

• Strong financial acumen, including experience with financial forecasting, EAC management and/or financial modelling.
• Proven experience in conflict resolution, issue management and negotiation, particularly when addressing complex or high-impact customer or operational issues.
• Experience with commercial aircraft, engines, aerospace components or aftermarket services.
• Knowledge or experience working with airlines, MROs or other aviation customers is preferred but not mandatory.
• Experience managing contractual service-level agreements, customer performance metrics and/or commercial penalties.
• Strong communication and presentation skills, with the ability to engage effectively with customers, technical experts and senior leadership.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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