Engineering Manager II - Monetisation

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EngineeringEngineering Manager

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Overview

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today,

Technical Tools

EngineeringEngineering Manager

About the Role

~2 min read

We are seeking a high-caliber Engineering Manager II to lead our Monetization Platform team.

This team is the financial heartbeat of HighLevel, owning the entire billing and reselling architecture. Every transaction—from subscriptions and plans to usage-based charges and auto-recharges—flows through systems this team builds. You will manage the critical reselling and rebilling layer that allows our 2M+ businesses to mark up and resell services, ensuring a seamless financial experience for agencies and their clients.

The system processes 160M+ daily events and $4M worth of transactions, requiring extreme operational precision.This is the most high-consequence correctness domain in the company. The platform must be high-throughput, highly available, and demand zero tolerance for inconsistency.

In this role, precision is paramount: a lost usage event is unbilled revenue, while a duplicated one undermines customer trust. You will also oversee the fraud, abuse, and spend-control layer, implementing velocity detection, circuit breakers, and anomaly gates to stop runaway workloads before they impact the bottom line.As an Engineering Manager, you'll lead a team of experienced managers and/or senior engineers (8+) who expect a manager with real technical depth. You'll own architecture and delivery, and partner closely with PMs, Finance, Risk, Support, Phone & WhatsApp channel teams, and payment providers to keep money movement correct, auditable, and fast.

Demonstrated ownership of systems with strict consistency and correctness requirements — billing, payments, ledgers, metering, or comparable transactional domains — with fluency in idempotency, exactly-once semantics, reconciliation, and audit trails

Proven experience optimizing availability, performance, and reliability in real-world systems under load, where the system is on a critical path other products cannot proceed without

Strong experience with relational and NoSQL data models (especially with complex transactional data)

Experience leading and earning the trust of a team of experienced senior engineers, including running rigorous technical debate to a decision

Familiarity with monitoring, SLOs, and root-cause analysis in production environments

Familiarity with hallucination mitigation strategies (e.g., code constraints, test scaffolding, embeddings, context injection)

Excellent communication and cross-functional collaboration skills, including with Finance, Risk and Support stakeholders

A pragmatic, hands-on leader who balances long-term vision with iterative execution

Experience building fraud, abuse or risk-control systems — rules and scoring engines, velocity checks, anomaly detection, or spend and rate governors

Experience with payment provider integrations (Stripe, Adyen, PayPal, regional PSPs), dunning and recovery flows, chargebacks, or PCI-scoped systems

Experience with multi-tenant reselling, marketplace or platform billing — markups, revenue share, agency/sub-account hierarchies, or white-label monetisation

Experience working with AI Tools, Communication APIs (Twilio, Plivo etc)

Contributions to open-source tools, internal platforms, or engineering blogs

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