Home Care Operations Manager

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.   

The Home Care Operations Manager (RN) is responsible for overseeing the day-to-day operations of the Home Care program, ensuring excellence in service delivery, workforce management, quality outcomes, regulatory compliance, and financial performance. This role provides operational oversight of clinical and non-clinical services, monitors key performance indicators, leads quality assurance and performance improvement (QAPI) efforts, and supports the implementation and growth of new programs and services. The Operations Manager works collaboratively with clinical and operational leaders to promote client satisfaction, operational efficiency, staff engagement, and continuous improvement. As an RN leader, the Operations Manager also serves as a clinical resource and may provide support with assessments, skilled services, LTCI activities, client concerns, and other operational or clinical needs to ensure continuity of care and successful program performance.

• Oversees daily Home Care operations to ensure efficient service delivery, workforce effectiveness, quality outcomes, and client satisfaction.
• Monitors operational, financial, clinical, quality, and workforce performance metrics; identifies trends and implements improvement strategies to achieve departmental goals.
• Leads and maintains accountability for regulatory compliance, survey readiness, QAPI activities, risk mitigation, and continuous performance improvement.
• Partners with clinical leadership to support quality monitoring, incident management, skilled service delivery, and compliance activities.
• Leads implementation, monitoring, and optimization of new programs, services, workflows, and operational initiatives.
• Develop leaders and supports staff engagement, onboarding, communication, accountability, and professional development.
• Collaborates with internal and external stakeholders to strengthen partnerships, improve care coordination, and enhance the client experience.
• Monitor operations metrics, identify trends, report weekly or monthly findings
• Lead Home Care huddles and ops meetings.
• Oversees referral development, community marketing, outreach, and strategic
  growth initiatives to expand services and strengthen referral partnerships.
• Evaluate operational processes, technology, and resource utilization to improve
  efficiency, scalability, and organizational performance.
  Demonstrates the ability to analyze complex operational issues, develop solutions,
  drive change, and achieve measurable results.
  Supports clinical operations as needed through assessments, skilled services, client
  issue resolution, day-to-day care coordination, and LTCI activities to ensure
  continuity, quality, and service excellence.
  Evaluate, develop, and update policies and procedures to improve efficiency,
  compliance, and service delivery.

Team Leadership

• Promotes accountability, quality, and exceptional service.
• Models Goodwin Living's mission, values, and standards in daily practice.
• Coaches, develops, and supports team member growth and engagement.
• Partners with clients, families, and team members to support service excellence.
• Build collaborative relationships across departments and with key stakeholders.
  delegates effectively and leverages team strengths to achieve goals.
• Leads with confidence, professionalism, and clear communication through change and
  growth initiatives.

• Graduate of an accredited School of Nursing with an Associate Degree in Nursing
(ADN) or Nursing Diploma required; Bachelor's degree preferred.
• Minimum five (5) years of progressively responsible experience in home care, home
health, hospice, private duty, or a related healthcare setting, including leadership or
supervisory experience.
• Current Registered Nurse (RN) license in Virginia (or compact state required).
• Minimum three years of healthcare leadership experience, with home care, home
health, hospice, private duty, or community-based services preferred.
• Demonstrated knowledge of home care operations, workforce management, quality
improvement, regulatory compliance, and performance management.
• Working knowledge of state, federal, and local regulations governing home care.
• Current CPR certification.
• Strong leadership, communication, relationship-building, problem-solving, and
change management skills.
• Experience using electronic health records, scheduling systems, and healthcare

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.