Payroll Operations Manager - CT

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Payroll Operations (Program) Manager manages an operational unit based in Connecticut supporting stakeholders in Connecticut and other assigned markets as needed. The Program Manager provides real-time support to operations staff to ensure payroll timeliness, goal attainment, and ultimately stakeholder satisfaction.

• →Develops and monitors key performance metrics to measure staff performance and operations functions
• →Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• →Participates in business development for recently acquired contracts
• →Participates in quality improvement projects and leads efforts in continuous improvement
• →Assigns and monitors staff caseloads and accounts distribution
• →Ensuring timeliness in payroll schedule requirements
• →Evaluates program effectiveness through prepared reports and presents to leadership on the same
• →Monitors and measures compliance standards
• →Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials
• →Develops staff through internal and external resources and on-the-job training
• →Builds and maintains relationships with State agencies as a key liaison
• →Resolves escalated customer complaints
• →Communicates goals, expectations, and results with internal and external stakeholders as appropriate
• →Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

• Bachelor's Degree required* with at least 24 hours of coursework in business, communications, healthcare administration, program management, or other closely related fields 
  • *5 years of additional experience will be accepted in lieu of Bachelor's degree

• At least two years of paid, professional experience in Business Operations
• Superior written and oral communication skills as evaluated in pre-hire assessments
• At least three (3) years of progressively responsible people management experience
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Effective time management skills
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Proficiency in Microsoft Office Suite
• Significant experience working across software applications

• Work is performed in a typical office setting

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.