Operations Executive

Overview: To ensure smooth daily operations by overseeing facility maintenance, tenant coordination, service quality, safety compliance, and operational efficiency in line with SGM’s standards. The role supports the Operations Manager in delivering a safe, clean, and customer-friendly environment. Key Responsibilities/Accountabilities: 1. Facility & Maintenance Coordination Monitor day-to-day facility operations, including MEP, HVAC, cleaning, waste management, and landscaping. Coordinate with facility management vendors for preventive and corrective maintenance. Conduct daily inspections to identify and resolve issues promptly. 2. Tenant Relations & Support Act as a liaison between tenants and mall management for operational matters. Address tenants’ service requests and complaints within set timeframes. Support new tenant fit-out works in coordination with leasing and technical teams. 3. Health, Safety & Security Compliance Ensure all safety regulations and emergency procedures are implemented and followed. Coordinate with security teams for incident reporting, safety drills, and crowd control during events. Monitor contractor compliance with safety rules during works inside the mall. 4. Operational Quality Control Maintain cleanliness and ambience standards in public and service areas. Conduct daily operational walk-throughs, documenting, and escalating non-compliance issues. Support in monitoring and improving service level agreements (SLAs) with contractors. 5. Energy & Resource Management Assist in monitoring energy, water, and other utilities consumption. Suggest cost-saving and sustainability initiatives. 6. Administrative & Reporting Prepare daily, weekly, and monthly operational reports for management. Maintain accurate records of maintenance works, incidents, and inspections. Support budget control and procurement processes for operational needs. Requirements Qualifications & Experience Bachelor in Facilities Management, Engineering, Business Administration, or related field. Minimum 3–4 years of experience in mall operations or retail property management, large commercial facilities, or airports/hospitals. Experience in vendor management and tenant coordination is an advantage. Hands-on with chiller plant, elevators/escalators, and BMS; basic electrical troubleshooting (panels/DBs), safe plumbing works. Knowledge, Skills & Abilities Knowledge of mall operations, facility management, and safety standards. Strong tenant relationship and customer service skills. Familiarity with maintenance systems and procedures (MEP, HVAC, BMS). Good communication skills in English and Arabic (preferred). Proficiency in MS Office and reporting tools. Ability to multitask and handle emergencies calmly.