Solutions Architect

We're a Series C venture-backed company on a mission to bring clarity to chaos. Our knowledge management platform is trusted by forward-thinking companies who refuse to let critical information get lost in the noise. We're a lean team that's intentionally built for efficiency—being AI-native means we don't need armies. You'll see immediate impact without getting lost in bureaucracy, while having the resources to win enterprise deals.

• When you solve a problem, your instinct is to make the solution reusable
• You look for patterns and use data to find root causes, not just symptoms
• You know when to dig in on your own and when to ask for help

• You've worked hands-on with LLMs, agents, and retrieval, and you're curious about where they're going next
• You approach a fast-changing product with curiosity, even when it's unfamiliar territory

• You can explain complex technical topics clearly to customer, partner, and internal audiences
• You stay composed and communicate clearly when an issue is urgent

• 5+ years in solutions architecture, software development, or technical consulting
• Demonstrated experience building custom integrations, technical solutions, or automation, with examples you can walk us through
• Strong coding ability in Python, with comfort in JavaScript or a similar language
• Experience with enterprise integration and identity: REST APIs, OAuth, webhooks, SAML or OIDC SSO, SCIM provisioning, and permission-aware retrieval
• Strong working knowledge of LLM and RAG concepts, including retrieval quality, grounding, citations, hallucination, and evaluation methods
• Practical experience with agent deployments, including tool use, MCP servers, system prompts, guardrails, and multi-step workflows
• Track record of owning technical projects end to end, from scoping through delivery and documentation
• Experience working cross-functionally with Product, Engineering, or Customer Success
• Bachelor's degree or equivalent work experience

• Experience with developer documentation, developer communities, or partner integrations
• Experience with prompt design, RAG architectures, and Knowledge Agent configuration
• Experience with data and analytics platforms such as Sigma or Google Analytics
• Comfort with iPaaS and workflow automation tools such as Zapier, Make, or Workato