Home Care Operations Manager with Client Care Focus

Ca-Yorba Linda-mid

OperationsOperations Manager

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

take inquiry calls, conduct in-home consultations, explain services and pricing, and help families start care with confidence Plans of care: build them, update them,

Technical Tools

OperationsOperations Manager

Benefits:

Supportive Team
Discount Plan
legal plan
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
401(k)
Competitive salary

Home Care Operations Manager – Client Care & Consultations
Homewatch CareGivers of Yorba Linda | Full-Time | $60,000–$80,000 + mileage

When a family calls us, they’re usually in one of the hardest moments of their lives. We need the person who takes that call, sits at their kitchen table, builds the care plan, and makes sure we deliver on every promise. This is a home care role, not a hospital, clinic, or facility position. You’ll work with seniors and families in their own homes.

What You’ll Own

Intake and consultations: take inquiry calls, conduct in-home consultations, explain services and pricing, and help families start care with confidence
Plans of care: build them, update them, and make sure caregivers follow them
Client satisfaction and retention: Own client satisfaction through regular check-ins, quality visits and care conferences, catching small problems before they become cancellations
Escalations: when a client or family is upset, it comes to you, and you do your best to resolve it with calm, urgency, and follow-through
Caregiver support: client introductions, field coaching, training, and reinforcing expectations
Leadership: partner with scheduling, recruiting, and billing, help lead coordination team, and hold a real seat at the leadership table

You’ll Thrive Here If You

Have 3+ years working directly with seniors and families in the home: non-medical home care, home health intake, hospice, or private care management
Have conducted consultations or assessments, and are comfortable discussing pricing and asking families to move forward
Stay warm and steady when emotions run high, but can still set a boundary or have the hard conversation
Are organized, document everything, and close loops without being reminded
Want ownership and a voice in how the company runs, not just a task list

A nursing license is not required. This is a non-medical role, and we value home care and family experience. Spanish is a plus.

Schedule
Monday–Friday, with significant time in the field across North Orange County and surrounding areas. Shared on-call rotation with 4–5 office team members, about one weekend a month. You must be able to reach client homes in our service area within about 20–30 minutes.

What We Offer

$60,000–$80,000 salary, based on directly related experience
Mileage reimbursement
Dental, vision, wellness benefits, paid time off, and retirement - We do not currently have a medical/health care benefit but do offer wellness benefits
A role built to grow as the company grows

About Us
Homewatch CareGivers of Yorba Linda has served Orange County families since 2011. We’re established, growing, and looking for someone who wants to help shape how we care for clients.

Homewatch CareGivers of Yorba Linda is an Equal Opportunity Employer.

Location & Eligibility

Where is the job

Ca-Yorba Linda-

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $60,000–$80,000 a year; 2% below the $71,656 median for Operations Manager jobs on Jobera (1,856 salaries).
Posted: Today
Employer: has 98 open jobs on Jobera.