Operations Team Leader

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Are you confident making decisions? Are you skilled at managing people? Do you enjoy challenges and thrive in a dynamic, stimulating work environment with new opportunities to solve problems every day? If so, this job is for you!

We are looking for a new Team Leader to fill a vacancy in Valencia. This is not just any job. We're looking for someone special... we're looking for YOU!

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

• Higher Vocational Education qualification or University Degree (completed or in progress) is required.
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Flexibility is important within our organization, including for this role. Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to fair treatment in hiring, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

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UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.