IT Power Platform AI Automation Engineer

As a Power Platform & AI Automation Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Leads the end-to-end delivery of assigned automation backlog items using Copilot Studio, Cowork, Power Apps, Power Automate, and PowerShell for M365 automation, administration and lifecycle management, following established and recommended architecture patterns, governance standards, and ALM guidance.
• Implements Copilot Studio agents and AI enabled automation for approved use cases, applying the organization’s governance and security standards.
• Determines the root causes of automation failures, performance issues, and operational incidents reported and remediates issues appropriately.
• Supports production automation and platform workloads in a backlog-driven, service-oriented model, contributing to documentation, operational runbooks, and knowledge-base articles.
• Builds and maintains Power BI reports and dashboards covering automation health, platform usage and adoption, and governance/audit metrics.

• Overall experience of 7+ years with Bachelor’s degree in Computer Science, Information Technology, or a relevant related field.
• Three (3) years of experience building solutions with Power Platform (Power Apps canvas and model-driven applications, Power Automate flows with enterprise error-handling and resiliency patterns, Dataverse, Copilot Studio).
• Three (3) years of PowerShell scripting experience for Microsoft 365 automation and administration, including Graph API.
• Two (2) years of experience building AI-enabled or agent-based solutions (e.g., Copilot Studio, Azure AI Foundry, or LLM-based automations)
• Experience supporting production platforms and automation workloads, including incident response and root cause analysis.
• Microsoft certifications such as PL-400 (Power Platform Developer), AB-620 (AI Agent Builder Associate), PL-200, or AI-102 (Azure AI Engineer Associate).
• Experience building and governing Copilot Studio agents or other AI/agent-based solutions including knowledge sources, custom actions and connectors, prompt design, and responsible AI practices.
• Strong troubleshooting and debugging skills, comfort in backlog-driven delivery models, clear written communication skills, and effective use of AI-assisted development tools.

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