English Customer Support Representative

• Excellent written skills in English;
• Experience in the Client support area will be a plus;
• Basic technical background (strong experience in using apps);
• Proactive approach, empathetic individuals, problem-solving skills;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

• →Providing Customer Support for the website users
• →Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• →Follow communication procedures, guidelines, and policies
• →Responding promptly to customer inquiries
• →Communicating with customers through various channels (chat/emails)
• →Acknowledging and resolving customer complaints
• →Keeping records of customer interactions, transactions, comments and complaints
• →Entering data into a CRM, other online tools, and cloud-based platforms
• →Other related tasks assigned by managers of the Clients and/or Helpware
  
  We Offer:
• →Competitive compensation linked to EUR rate;
• →Medical insurance after the trial period
  
• →English classes;;
• →Schedule 8 am - 12 am Kyiv Time( 8 working hours + 1 hour of a break during this period of time)
• →Corporate training and parties
  
  

If you have the qualifications needed and ready to maintain the required duties daily, please apply!