Operations Manager (Days)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

As an Operations Manager, you will be responsible for overseeing and driving all warehouse operations and employees across multiple growing shifts. You will be a part of the management team and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows.

This role is based in Gilbert, AZ and will report to the Sr. Operations Manager.

• Provide leadership, guidance and training in all the warehouse functional areas, including order handling, wave management, shipping of pharmaceutical and over the counter products, and material handling.

• Lead a team of area managers and other warehouse personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training.

• Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems.

• Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the warehouse.

• Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners.

• Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA).

• Expanding operations to multiple shifts to maximize throughput whilst maintain culture.

• Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols.

• Implement and manage all warehouse inventory processes which include reconciliation, loss prevention and control.

• Implement and maintain all Quality Assurance/Control policies and procedures.

• Constantly seeks ways to improve efficiency, quality & cost control where applicable.

• Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.

• Represent the company with integrity and professionalism

• Other duties and projects as assigned.

• 7+ years of working experience in Fulfillment, Warehouse or Distribution environment.

• 7+ years in a Supervisory/Management role.

• 2+ years of OSHA safety experience.

• Bachelor’s degree or equivalent work experience.

• Proven experience leading technically complex projects.

• Demonstrated ability to effectively train and manage others.

• Demonstrated ability to work within WMS.

• Six Sigma/ Lean Principle experience

• Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems.

• Excellent communications skills both verbal and written.

• Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action.