IT Service Delivery Manager

United States·Crystal Springsmid

OperationsService Delivery Manager

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Overview

Location:Crystal Springs, Mississippi, United States of America Job ID: R0135068 Date Posted:2026-07-23 Company Name:HITACHI ENERGY USA INC Profession (Job Category):IT,

Technical Tools

OperationsService Delivery Manager

Crystal Springs, Mississippi, United States of America

2026-07-23

HITACHI ENERGY USA INC

IT, Telecom & Internet

Full time

Join Hitachi Energy as a Factory IT Site Delivery Manager supporting our Crystal Springs, MS factory. This role sits at the intersection of technology, manufacturing, and people—where your expertise turns IT services into real business value. You’ll be the trusted IT partner for site leadership, shaping how digital solutions enable safe, efficient, and connected factory operations.

In this highly visible role, you’ll guide end‑to‑end IT service delivery onsite, ensuring infrastructure, applications, and cybersecurity capabilities are reliable, secure, and aligned with business goals. You’ll collaborate closely with business unit leaders, application owners, vendors, and global IT teams to anticipate demand, resolve challenges, and continuously improve service performance.

You’ll also have the opportunity to lead and develop local IT professionals, manage vendors, and drive governance and standards in a dynamic factory environment. From supporting daily operations to leading IT build projects and responding to cybersecurity events, your impact will be tangible and meaningful.

This is a full‑time, onsite role based at the factory you’re assigned to, offering the chance to see the immediate results of your work and build strong, lasting partnerships across operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Lead IT service delivery for assigned factory sites
Serve as the primary IT escalation point for the business
Ensure effective ticket management, triage, and resolution
Deliver and support onsite IT infrastructure and applications
Oversee local IT governance, security, and cybersecurity response
Manage IT demand intake and prioritize business requirements
Lead IT build and improvement projects at site level
Coordinate IT vendors and global delivery teams
Plan and control site IT budget and costs
Enable secure machine and network connectivity

Bachelor’s degree in Computer Science, Engineering, or equivalent experience
5+ years of experience in Information Technology
2+ years in an IT leadership or management role
Experience supporting manufacturing or industrial environments
Project management experience for complex initiatives
Strong communication skills in English; additional local language skills valued

MS Office products including Excel, Word, SharePoint, Teams, and Outlook
ServiceNow (SNOW) Enterprise IT Management Platform
Microsoft DevOps and Microsoft Azure
SAP S/4HANA
Information, Data & Analytics, and Business Intelligence solutions

Be part of Hitachi Energy, a global leader accelerating the energy transition
Grow your career through international collaboration and development programs
Work in a purpose‑driven organization committed to innovation and sustainability

What We Offer

~1 min read

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.