NPI Service Program Manager

Responsible for the overall management of a service segment of significant scope and complexity at the country, region or worldwide level. Includes but is not limited to development, implementation and governance of product service or solution portfolio lifecycle management, revenue growth programs through the appropriate routes to market. Includes but is not limited to achieving revenue, profit and/or TCE goals for that segment/entity.

As the Services Program Manager for New Product Introduction, you will be part of the Services Business Operations team.  Your mission will be to develop, evolve, and manage our Services product management process for new product introduction and new service introduction.  You will be working hand-in-hand with Services Product Line Management, as well as Engineering Product Line Management, to continually improve these processes and to drive their execution across the services portfolio.  You will ensure we distinguish NPI processes based on product and service requirements, put in place and use the tools we need to manage these processes, and drive the change management required to ensure strong practices.  You will also work closely with other program managers to scale and extend our NPI processes. The ideal candidate will blend expertise in program and change management with experience in new product introduction and/or new service introduction in a technology company, preferably HPE (Hewlett Packard Enterprise)

Responsibilities:

• • Own the NPI processes for Aruba Services – evolve process design with cross functional feedback and periodic releases, driving change management cross-functionally
  • Build relationship and work closely with HPE NPI team to share best practices and drive process integration around shared systems, tools, and aligned services
  • Manage and measure NPI process effectiveness and adherence cross-functionally, ensuring adoption and effective execution by product management and SMEs to ensure projects and underlying functional inputs meet scope, time, budget and quality
  • Personally lead NPI for many key products and services, directly managing timelines, financials, cross-functional inputs and stakeholder relationships
  • Coach other program managers so they too can drive NPI effectiveness, providing detailed performance review input and development recommendations for team members
  • Contribute to Services PMO around program and change management
  • Build NPI program management team capability to more effectively assist and extend capability of product management team
  • Contribute to broader Services Business Operations initiatives

Education and Experience Required:

• Typically 12+ years to demonstrate mastery of Service Business Management.
• Advanced experience in several of the related disciplines of delivery, solution architecting or business planning prior to taking business management role.

Knowledge and Skills:

• • A demonstrated ability to lead cross-functional teams in delivering programs and initiatives from inception through delivery
  • Focus on building scalable, repeatable processes
  • Effective managerial experience a strong plus
  • 5-10 years of business experience in program / project management and related roles, including new product development / new service introduction
  • Technology (hardware, software) industry experience, ideally including technology services
  • Program management and change management certifications a strong plus, e.g. PMP, CCMP
  • Understanding of Hewlett Packard Enterprise (HPE) NPI / NSI processes and systems for Aruba / HPE Services also a strong plus
  • BA/BS with a strong record of academic success; MBA preferred

• • Self-starter who can navigate between big picture and tactical deliverables
  • Strong problem solving skills and willingness to lead by example, roll up one’s sleeves to get the job done.
  • Ability to effectively interact with Director level execs / stakeholders
  • Ability to build consensus and promote teamwork and collaboration across organizational boundaries
  • Willingness to speak up and when consensus fails,  push for cross-functional commitments through charm, persuasion, and escalations if necessary
  • Excellent written & verbal communication skills

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.

All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.