Engineering Program Manager

Be HTEC’s real-time presence and facilitate ad-hoc decisions and planning with the US and EU teams 

Act as DRI for integration-heavy projects and the go-to person for project health, risks, and overall delivery on your slate 

Attend UAT sessions with users, triage findings, drive follow-ups with engineering teams 

Own requirements intake and clarification with the client’s product and program teams, unblocking delivery before ambiguity reaches engineering 

Coordinate cross-team integration across client-side teams 

Own risks and dependency management, launch planning, escalation paths and roadmap maintenance for your project
 

Run/attend a structured daily handover with your EU EPM counterparts during the morning overlap window (approx. 07:00 – 10:00 PST) 

Detailed understanding of HTEC<>Client working agreement, engagement success metrics and relationship governance 

Work closely with E&D core team, account team and client leadership team
 

Understanding and managing client expectations, client satisfaction, stakeholder management plan definition and implementation, monthly partnership review  

Responsible for identifying all of the stakeholders for the existing engagement and for account growth within the client company 

Participate in account planning, growth strategy, and QBR preparation with the Account Manager and Director of Engineering
 

Informed about delivery model, metrics, reporting, risk management from the overall account perspective.  

Facilitates client communication and identifies risks, challenges, and opportunities for our out team within this domain and client.  

Facilitates strategic conversation with the client  
 

Participates in definition of account level success metrics and ensures we achieve our account goals  

Participates in account planning and growth strategy creation.  

Responsible for client satisfaction  

Understands and helps define clients needs, goals and ensures that HTEC can support our client's goals. Works closely with AM and Growth director to structure QBR content  
 

5+ years of experience in technical program management, engineering program management, or delivery management in software engineering environments  

Proven experience coordinating distributed teams across time zones, ideally in a client-facing or vendor-side role 

Strong stakeholder management skills – comfortable working directly with senior product, program, and engineering leaders at an enterprise client 

Structured communicator with strong written skills – status reporting, documentation, and asynchronous communication are a large part of this role 

Self-directed and comfortable being the only HTEC presence in the room 

Based in the US, Pacific time zone (or willing to work PST hours); note that this role follows an early schedule – approx. 07:00 – 15:00 PST – to maximize overlap with our European teams, this could change later on when more independency is achieved 

Technical grounding: you can follow engineering discussions on a high level, understand system integration challenges, and translate between product and engineering 

Experience working with or inside large US tech companies  

Experience in vendor/client engagement models and account growth 

Agile delivery experience (Scrum, sprint ceremonies, backlog management) 

Familiarity with program management tooling at scale 

High level understanding of the products across the client/HTEC portfolio