Warranty Operations Specialist

Welcome to one of the world's oldest Start-ups!

By constantly challenging ourselves, we at Husqvarna have continued to develop our business for more than three centuries. With over 330 years of heritage, we are driven by curiosity, bold thinking, and a passion for innovation, bringing the best ideas to life.

We design and deliver world-class products and solutions for forest, park, garden, and construction care, combining pioneering technology with deep industry expertise.

We are also proud to be recognized as one of Europe’s Best Employers 2026 by the Financial Times and Statista, ranking 36th among 1,000 companies and second among Swedish organizations.

Would you like to be part of building a new way of working with Warranty Operations at Husqvarna? 

We are looking for two Warranty Operations Specialists who will be among the first members of our new Warranty Operations setup.

You will be based within Global Business Solutions (GBS) in Poland, with a team manager in GBS, while working closely with Global Aftersales and colleagues across our European markets. 

This is a hands-on role where you will manage day-to-day warranty activities, while also helping us establish and improve the processes and ways of working for the future. 

What you will do 

• Review and validate warranty claims according to defined business rules,

• Support customer type and warranty entitlement validation,

• Handle product registration corrections, requests and related tickets,

• Support product replacement administration,

• Work with European colleagues to investigate and resolve operational cases,

• Identify process gaps and suggest simpler and better ways of working,

• Support the introduction of new warranty processes, tools and automation. 

Who we are looking for 

We are looking for someone who: 

• Is structured, accurate and comfortable working with details,

• Can follow defined processes and business rules while also identifying opportunities to improve them,

• Has experience in customer service, shared services, aftersales, claims, order administration or similar operational work,

• Is comfortable working with different systems and managing several tasks,

• Enjoys collaborating with colleagues across different teams and countries,

• Good command of English; other European languages are an advantage.