Director of Operations

We are actively recruiting an accomplished, results driven Director of Operations who will provide strategic and operational leadership for our Rooms Division Departments and the Food & Beverage Division Outlets.  As a key member of the hotel’s Leadership Committee, this highly visible leader will report directly to the Hotel Manager and play an integral role in driving operational excellence, financial performance, guest satisfaction and colleague engagement across the property.

The ideal candidate is a dynamic, career minded hospitality leader who has demonstrated exceptional success in both the Rooms and Food & Beverage Division in full service, upscale properties. 

Key Responsibilities:

·       Provide strategic direction and operational oversight for the Rooms and Food & Beverage divisions, ensuring exceptional service delivery and consistent operational excellence.

·       Lead short- and long-term operational planning, aligning departmental objectives with the hotel's overall business strategy.

·       Drive financial performance through revenue optimization, labor productivity, effective expense management, forecasting, and achievement of budgeted profitability targets.

·       Lead, coach, and develop division and department leaders, building a culture of accountability, colleague engagement, professional growth, and succession planning.

·       Partner collaboratively with the Hotel Manager and fellow Leadership Committee members to execute hotel-wide initiatives and achieve organizational objectives.

·       Champion exceptional guest experiences and colleague engagement by analyzing performance metrics, identifying opportunities, and implementing measurable improvement strategies.

·       Ensure compliance with Hyatt brand standards, operational procedures, health and safety regulations, and applicable regulatory requirements.

·       Leverage operational data, guest feedback, colleague engagement results, and financial performance indicators to make informed decisions and drive continuous improvement.

Maintain a highly visible presence throughout the hotel, proactively supporting colleagues, engaging with guests, and reinforcing a culture of service excellence

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

• The ideal candidate will have 6+ years of progressive senior leadership experience, both in the Food & Beverage and Rooms Division, with a minimum of 4 years at a Leadership Committee level position

• Proven leadership skills demonstrated by strong colleague engagement results, guest metrics, and financial results

•  Strong written and verbal communication skills

• Excellent organizational, analytical, and problem-solving skills, with a commitment to operational excellence and continuous improvement

•  Possess sound judgment, composure, credibility and the ability to influence others.