Client Administrator

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

We have a great new opportunity for a Client Administrator to join our Pension Administration team. The primary focus of the role is to support the business area in providing a quality, accurate and professional service to clients, focusing on client and scheme related work.  This is a full time, permanent role that can be based in our Cheltenham, Bristol or Birmingham offices working on a hybrid basis. 

Key Accountabilities:

• Builds and maintains strong professional relationships with clients and other stakeholders as required.
• Has full responsibility for the provision of client management services to an assigned portfolio of clients.
• Attends client calls and meetings to present and discuss administration matters, acting as a lead representative where appropriate.
• Takes ownership of any concerns or complaints, ensuring they are progressed and resolved in line with agreed processes and that remedial actions and mitigations are implemented to prevent recurrence.
• Prepares quarterly administration stewardship reports, or at a frequency agreed with the client, ensuring accuracy and clarity.
• Maintains oversight of the production of the scheme’s annual report and accounts for their portfolio of schemes. 

Skills & Experience

• Minimum of GCSE Grade “5” or “C” in Maths and English are essential.  Certificate in Pension Calculations (CPC) or progress with other relevant PMI qualifications would be an advantage.  
• Relevant Financial Services experience or a background in DC or DB pension administration is a requirement. 
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.
• Good communicator with appetite to develop these skills further.

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.