Client Services Manager (Project Manager) – Healthcare & Market Research

Founded in 2020, IDR is a global expert network connecting businesses with specialized industry professionals to deliver fast, reliable, and cost-effective insights. With more than 250 employees across eight global offices, we operate around the clock, supporting leading organizations with the expertise they need to make informed business decisions.

As we continue to expand our global operations, we're looking for a Client Services Manager – Healthcare & Market Research to join our team.

This opportunity is ideal for a client-focused professional with experience in healthcare, life sciences, or market research who enjoys building client relationships, managing complex projects, and delivering high-quality service in a fast-paced, international environment.

As a Client Services Manager, you will be responsible for managing client relationships and overseeing the successful delivery of market research projects, with a particular focus on healthcare and life sciences.

Your key responsibilities will include:

• →Serve as the primary point of contact for assigned clients, building strong relationships and ensuring an exceptional client experience.
• →Manage multiple healthcare and market research projects simultaneously, from initial client requests through successful completion.
• →Coordinate expert consultations, interviews, and research engagements involving healthcare professionals, industry specialists, and other subject matter experts.
• →Partner closely with global Operations and Research teams to ensure timely project execution, appropriate expert matching, and high-quality deliverables.
• →Anticipate client needs, provide proactive project updates, manage expectations, and resolve challenges efficiently.
• →Develop a strong understanding of client research objectives, project requirements, and industry-specific expectations.
• →Perform quality assurance reviews to ensure deliverables meet client requirements and internal standards.
• →Identify opportunities to strengthen client relationships, improve service delivery, and support account retention and growth.
• →Maintain accurate project documentation, client communications, and CRM records.
• →Monitor project timelines, priorities, and performance to ensure consistent service delivery.
• →Collaborate with colleagues across international markets and time zones.
• →Ensure compliance with confidentiality, data protection, information security, and expert network standards, including applicable GDPR requirements.

• Bachelor's degree in Business Administration, Healthcare Administration, Life Sciences, Marketing, Market Research, Communications, or a related field.
• Minimum of 5 years of professional experience in client services, account management, project management, market research, or a similar client-facing role.
• Experience working in healthcare, life sciences across market research agencies, consultancies and pharma clients.
• Previous experience in an expert network, healthcare market research agency, pharmaceutical research organization, or B2B professional services company.
• Strong project management skills, with demonstrated ability to coordinate multiple projects, manage competing deadlines, and maintain service quality.
• Previous experience managing relationship with project manager counterparts at client teams.
• Excellent written and verbal communication skills in English.
• Strong relationship-building, problem-solving, and stakeholder management abilities.
• High attention to detail, sound judgment, and a proactive approach to client service.
• Ability to work effectively in a fast-paced, international, and deadline-driven environment.
• Legal authorization to work.

• Familiarity with qualitative market research methodologies, including expert interviews and in-depth interviews (IDIs).
• Experience supporting pharmaceutical companies, healthcare consulting firms, market research agencies, or other healthcare industry clients.
• Understanding of healthcare and life sciences terminology, industry dynamics, and research processes.
• Experience managing international client accounts and collaborating with geographically dispersed teams.
• Familiarity with CRM systems, project management platforms, and reporting tools.
• Greek language proficiency is an advantage.

IDR is committed to providing equal employment opportunities and fostering an inclusive workplace where individuals are respected and valued. All qualified applicants will receive consideration for employment without discrimination based on sex, race, ethnic origin, religion or belief, disability, age, sexual orientation, gender identity, or any other characteristic protected under applicable legislation.

We are committed to fair recruitment practices and providing reasonable accommodations for candidates with disabilities throughout the recruitment process, in accordance with applicable law.

If you're passionate about healthcare and market research, enjoy working with international clients, and thrive in an environment where responsiveness, collaboration, and quality matter, we'd love to hear from you.