Human Resources Operations Specialist

Md-Sparks Glencoe-mid

OperationsHr Business PartnerOperations SpecialistHuman Resources

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Quick Summary

Overview

Benefits: Health insurance Paid time off Training & development Vision insurance 401(k) matching Dental insurance About the Role: SERVPRO Team Wall is seeking a knowledgeable, discreet,

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OperationsHr Business PartnerOperations SpecialistHuman Resources

Benefits:

Health insurance
Paid time off
Training & development
Vision insurance
401(k) matching
Dental insurance

About the Role:

SERVPRO Team Wall is seeking a knowledgeable, discreet, and solutions-focused Human Resources Business Partner to handle HR administration, compliance, and process improvement across our locations. This role is a trusted resource for leaders and team members, balancing employee experience with operational discipline, legal compliance, and sound business judgment.

About the Role:

What You’ll Do

Serve as the primary HR subject-matter expert on employee relations, employment practices, payroll, benefits, leave administration, performance management, and regulatory compliance.
Advise managers on policy application, documentation, performance improvement, progressive discipline, and respectful employee communication.
Conduct fair, timely, and well-documented employee-relations investigations; escalate high-risk concerns appropriately.
Oversee HR-side payroll activities in Paylocity, including employee changes, timekeeping exceptions, PTO, deductions, approvals, reconciliations, and corrections.
Administer benefits, FMLA and other leave processes, disability and accommodation requests, and return-to-work planning with confidentiality and attention to deadlines.
Coordinate workplace-injury documentation, workers’ compensation communications, reporting, and return-to-work administration.
Monitor HR key performance measures, including payroll accuracy, compliance deadlines, employee-relations case aging, benefits and leave exceptions, and performance-review completion.
Analyze turnover, tenure, exit feedback, attendance, early departures, and employee-relations themes; present practical retention recommendations to leadership.
Conduct risk-based audits of personnel files, I-9s, HRIS records, job classifications, required notices, and record-retention practices; document corrective actions.
Partner with Finance on benefits costs, payroll anomalies, HR vendor charges, budget planning, and responsible purchasing.
Improve HR policies, SOPs, handbook provisions, checklists, and process controls; coordinate approved rollouts and manager education.
Support companywide performance-review cycles, leadership development, required certifications, and the Team Wall Growth & Development Program.
Collaborate with Operations, Finance, HR colleagues, and other department leaders to address staffing, training, policy, and retention needs.

What You’ll Bring

Strong working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws.
Atleast 5+ years of progressive human resources experience supporting executive leadership
Demonstrated experience handling confidential employee-relations matters, investigations, leave administration, benefits, payroll, and HR compliance.
Sound judgment, strong documentation habits, and the ability to apply policies consistently and fairly.
Experience with HRIS and payroll platforms; Paylocity experience is preferred.
Strong proficiency with Microsoft 365 and the ability to improve processes through systems and workflow controls.
Clear written and verbal communication skills, with the ability to coach leaders and build effective cross-functional partnerships.
Ability to remain calm, organized, and solution-oriented in a fast-paced environment.
Willingness to travel occasionally among Team Wall markets.

About Us:

SERVPRO Team Wall is a proud franchise of the nationally recognized SERVPRO brand, specializing in restoration and remediation services that help homes and businesses recover from disaster. Our customers trust us to show up when it matters most, and our employees love being part of a team that makes a real difference every single day. We are committed to fostering a supportive, growth-oriented workplace where talented professionals can build meaningful careers.