Mitigation Project Manager

Nc-Charlotte-mid

OperationsProject Manager

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Quick Summary

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OperationsProject Manager

Benefits:

Company car
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off

Position Summary

SERVPRO is seeking a highly organized and customer-focused Mitigation Project Manager to oversee emergency services and mitigation projects including water, fire, mold, and storm damage restoration. This role is responsible for managing jobs from initial inspection through completion, ensuring exceptional service, accurate documentation, and efficient project execution in alignment with SERVPRO and IICRC standards.

Key Responsibilities

Project Management

Conduct on-site inspections to determine scope, affected materials, and mitigation needs.
Develop detailed work scopes and action plans for mitigation services.
Manage multiple projects simultaneously, ensuring timely progression and quality work.
Coordinate equipment, labor, and resources for optimal job efficiency.
Ensure all work complies with IICRC guidelines and SERVPRO processes.

Customer & Client Communication

Act as the primary point of contact for homeowners, commercial clients, and insurance adjusters.
Clearly explain mitigation plans, timelines, and expectations.
Provide ongoing job updates and deliver excellent customer service.

Documentation

Maintain thorough and accurate job documentation including photos, notes, readings, and logs.

Track job profitability and manage project budgets.

Team Leadership

Direct and support field technicians and crew chiefs in daily job activities.
Train team members in SERVPRO processes, safety protocols, and mitigation techniques.
Conduct quality checks to ensure consistent standards and safety compliance.

Insurance & Compliance

Work with insurance adjusters, TPAs, and property managers to meet program requirements.
Ensure all documentation and communication meet insurance standards.
Close out jobs with complete files and customer satisfaction.

Qualifications