Data Governance

The Data Governance Manager is responsible for establishing, implementing, and maintaining data governance standards across the Salesforce ecosystem and our internal tools. This role ensures data quality, integrity, security, and compliance, enabling the business to maximize value from data while minimizing risk. The ideal candidate collaborates with cross-functional teams including IT, Sales, Marketing, Operations, and Compliance.

• Develop and maintain the Salesforce and Operator data governance framework, policies, and standards.
  
  
• Define data ownership, stewardship, and accountability across business units.
  
  
• Champion best practices for data quality, metadata management, data lifecycle, and data usage.
  
  
• Align Salesforce data strategy with enterprise data governance initiatives.

• Monitor and enforce data quality standards (accuracy, completeness, consistency, timeliness).
  
  
• Lead data cleansing initiatives, deduplication efforts, and data validation rules.
  
  
• Implement data quality dashboards, KPIs, and reporting mechanisms.

• Ensure Salesforce and Operator data practices adhere to regulatory and internal compliance requirements (GDPR, CCPA, SOX, HIPAA if applicable).
  
  
• Collaborate with Security and IT teams on data classification, access controls, and data retention policies.
  
  
• Support audits and risk assessments related to Salesforce data.

• Oversee master data definitions, picklist governance, naming conventions, and taxonomy standards.
  
  
• Maintain metadata documentation and change management processes.
  
  
• Partner with admins and architects to ensure structured, scalable data models.

• Work closely with Salesforce Admins, Developers, Architects, and Business Stakeholders.
  
  
• Facilitate data governance council meetings and drive alignment on data priorities.
  
  
• Educate teams on data governance principles, standards, and processes.

• Manage data stewardship programs and assign data stewards.
  
  
• Evaluate and implement tools for data quality, MDM, and data governance.
  
  
• Support Salesforce release cycles to ensure data impacts are understood and controlled.

• 3+ years of experience in data governance, data management, or Salesforce administration/architecture.
  
  
• Strong understanding of Salesforce CRM data structures, objects, and relationships.
  
  
• Experience with data quality tools, MDM, and governance methodologies.
  
  
• Excellent communication and stakeholder management skills.

• Salesforce certifications (Admin, Advanced Admin, Data Architect, Application Architect).
  
  
• Experience working within enterprise data governance programs.
  
  
• Knowledge of compliance frameworks relevant to the organization.
  
  

• Strategic thinking and process ownership
  
  
• Analytical problem-solving
  
  
• Documentation and policy creation
  
  
• Collaboration and change management
  
  

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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