Senior Staff Engineer Product Engineering

Join a high-impact Customer Quality & Failure Analysis team where you'll investigate complex customer-reported failures in cutting-edge IoT Wi-Fi and Bluetooth products. This role offers the opportunity to work closely with product, design, manufacturing, and customer engineering teams to drive root cause analysis, improve product quality, and directly influence customer satisfaction. Your role Key responsibilities in your new role Own customer-reported Failure Analysis (FA) cases from initiation through customer closure. Perform electrical failure analysis on IoT Wi-Fi and Bluetooth semiconductor devices. Conduct lot trace analysis and manufacturing data reviews to identify potential process or product anomalies. Execute DC/bench testing and electrical characterization as part of failure investigations. Perform ATE testing on UltraFlex platforms and analyze test logs to determine failure mechanisms. Conduct Wi-Fi and Bluetooth system-level validation to isolate and reproduce issues. Drive root cause identification and corrective actions using structured problem-solving methodologies. Collaborate with Product Engineering, Design, Manufacturing, Applications Engineering, and Quality teams to resolve customer issues. Interface directly with internal and external customers, providing technical updates and investigation findings. Author detailed failure analysis reports and customer-facing technical summaries. Manage FA case communications and documentation within Salesforce.com. Support sustaining engineering activities for microprocessors and IoT product portfolios. Present technical findings and corrective action recommendations to customers and cross-functional stakeholders. Your profile Qualifications and skills to help you succeed  Bachelor’s or Master’s degree in Electronics, Electrical Engineering, Microelectronics, Semiconductor Physics, or a related field. 8+ years of experience in Customer Quality, Failure Analysis, Product Engineering, or Semiconductor Quality roles. Strong expertise in electrical failure analysis and semiconductor device characterization. Hands-on experience with UltraFlex test systems; experience with Advantest, Verigy, Maverick, or Magnum platforms is highly desirable. Sound understanding of semiconductor physics, device failure mechanisms, and manufacturing processes. Proven experience using quality and problem-solving tools such as 8D, DOE, FMEA, FTA, Fishbone Analysis, Why-Why, Statistical Yield Analysis, and Is/Is-Not methodology. Strong data analysis skills with proficiency in Excel (Pivot Tables, data interpretation, trend analysis). Experience creating professional customer-facing FA reports, presentations, and technical documentation. Excellent communication and customer-facing presentation skills. Knowledge of scripting, automation, data science, or analytics tools is an added advantage. Ability to work effectively across global, cross-functional teams and manage multiple complex investigations simultaneously. #WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.  Our hiring decisions are based on skills and experience. Even if you don’t meet every requirement, we encourage you to apply. Please let your recruiter know if you need any accommodations during the interview process. Learn more about our various contact channels and about Diversity & Inclusion at Infineon.