Senior IT Operations Specialist

We are looking for an experienced and hands-on Senior IT Operations Specialist to support and continuously improve our workplace technology environment.

This role combines advanced end-user support, endpoint and device lifecycle management, IT asset management, workplace collaboration technologies, security compliance, and technology adoption. The ideal candidate is highly technical, service-oriented, proactive, and comfortable supporting both day-to-day operations and technology improvement initiatives in a fast-paced environment.

Serve as the escalation point for complex workplace technology incidents and service requests,

Troubleshoot endpoint, application, collaboration, and connectivity issues across remote and on-site environments,

Provide high-quality technical support to executive leadership, Board members, and other critical users,

Manage the complete device lifecycle, including procurement, deployment, assignment, transfer, return, replacement, and decommissioning,

Administer endpoint management platforms, device policies, software deployments, operating system upgrades, and security requirements,

Support Apple-focused enterprise environments across macOS, iOS, and iPadOS,

Monitor endpoint compliance, security posture, warranty status, utilization, and refresh requirements,

Maintain accurate inventory records and regularly reconcile physical assets with IT asset and endpoint management systems,

Identify missing, inactive, underutilized, or incorrectly assigned devices and take corrective action,

Provide asset and inventory insights to support capacity planning, procurement, and budget forecasting,

Lead the technical operation of conference rooms, video conferencing platforms, audio-visual systems, room scheduling solutions, and digital displays,

Ensure meeting technologies are ready for executive, Board, and business-critical meetings and events,

Participate in workplace technology pilots, deployments, and rollout initiatives,

Support the adoption of productivity technologies, approved AI-enabled tools, and automation solutions,

Contribute to user training, internal communications, technical documentation, and knowledge-base content,

Analyze recurring incidents, support trends, and root causes to develop sustainable solutions,

Promote automation and self-service practices to reduce repetitive operational work,

Partner with Security, Infrastructure, business teams, and external vendors to continuously improve service quality and operational efficiency,

Ensure secure and compliant processes for device deployment, access, return, data wiping, and decommissioning,

Travel when required to support company meetings and events.

At least 5 years of experience in workplace technology, IT operations, endpoint management, or end-user technology services,

A bachelor’s degree or an equivalent combination of education and professional experience,

Strong hands-on experience supporting Apple enterprise environments, particularly macOS and iOS,

Strong knowledge of endpoint management, device policies, software deployment, and device lifecycle practices,

Hands-on experience with IT asset management, inventory tracking, and device assignment processes,

Experience supporting conference room technologies, audio-visual systems, video conferencing platforms, and hybrid meetings,

Good understanding of endpoint security, identity and access management, and device compliance,

Strong troubleshooting, analytical, and problem-solving skills,

Experience supporting executive leadership and other high-profile users,

Ability to balance multiple priorities across daily operations and technology projects,

Strong communication, stakeholder management, and customer service skills,

Ability to collaborate effectively with technical teams, business stakeholders, and external vendors,

A proactive, service-oriented mindset with a strong sense of ownership,

Passion for automation, continuous improvement, and building scalable workplace technology operations.

• Enjoy a monthly meal allowance designed to enhance your daily routine
• Access comprehensive private health insurance
• Find your people with yoga classes, running and cycling clubs, and nutrition workshops
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills
• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build
• Help build the team you want to work with and enjoy rewarding referral bonuses
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.