Manufacturing, Operations Director

Leadership and Organization

• Lead the Operations Manager and all functional managers as direct reports, with a single point of accountability for Site performance across all shifts (24/7 operations).
• Design and adjust the Site organization to support growth, ramps, and long-term site stability.
• Hire, develop, and retain senior leaders. Work with Talent Acquisition on capability requirements and selection criteria for management roles.
• Coach leaders on decision-making, performance management, and accountability.
• Align manufacturing and the functions on shared priorities, and resolve conflicts between them.

Talent Development and Succession

• Own succession planning and bench strength for critical leadership roles across the Site.
• Track turnover, engagement, and organizational health, and put retention and development plans in place.
• Make sure leadership development, training, and standard work are in place and working.
• Build a culture of ownership, accountability, continuous improvement, and operational excellence.

Performance Management and Execution

• Set site goals tied to Business Unit and Sr Leadership and cascade them through the organization.
• Own the Site operating system: KPIs, dashboards, and tiered accountability reviews from the floor to site leadership.
• Give timely, direct feedback to leaders based on performance data and what you see on the floor.
• Make sure performance evaluations across the organization are accurate, fair, and on time.
• Lead the site through ramps, escalations, and disruptions while keeping focus and discipline.

Business Strategy and Customer Alignment

• Turn corporate and Business Unit strategy into executable site plans.
• Align manufacturing, test, and support capacity with customer requirements, demand forecasts, and financial targets.
• Represent the Site with customers in business reviews, audits, and escalations.
• Update Business Unit and senior leadership regularly on performance, risks, and improvement initiatives.

Financial and Resource Management

• Own the Site cost drivers (labor, overhead, and capital) and drive cost reduction and productivity improvements.
• Approve and manage headcount plans, capacity models, and capital investments with Finance.
• Make sure corrective actions are in place and tracked when cost, productivity, or delivery targets are missed.

Technical and Operational Excellence

• Drive continuous improvement through data analysis, KPI management, and structured problem-solving (QRQC, RCA, Kaizen).
• Make sure standard work, procedures, and work instructions are effective, current, and followed in every function.
• Work with Engineering, Quality, and Test to improve process capability, yield, and customer satisfaction.
• Promote best practices and share learnings with other Jabil sites.
• Own Site compliance with Jabil policies, including Safety, Quality, Security, and Confidentiality, as well as regulatory and customer audits.
• Set the tone for a strong safety culture and make sure all health and safety requirements are followed.

• Bachelor's degree or equivalent combination of education and experience. Advanced degree preferred.
• 8-15 years of manufacturing or operations experience, including at least 7 years in a senior leadership role managing managers and multiple functions.
• Hands-on leader who leads from the front and drives culture and change.
• Experience in a complex, matrixed, fast-paced manufacturing environment (EMS preferred), including site ramps or large-scale growth.
• Ability to influence customers, executives, and peers at all levels.
• Strong safety mindset and a record of building a safety culture.
• Working knowledge of operational metrics, labor and capacity planning, financial management, and continuous improvement tools.
• Proficiency with Workday, SAP (ERP/MES), and Microsoft Office.
• Willingness to be on the floor and flex across shifts as the business requires.