Manufacturing, Operations Manager

Manufacturing Leadership and People

• Lead production managers, supervisors, and work cell leaders as direct reports, with full accountability for floor performance on all shifts (24/7 operations).
• Hire, develop, and retain manufacturing leaders. Work with Talent Acquisition on capability requirements and selection criteria.
• Coach managers on leadership presence, decision-making, performance management, and accountability.
• Track turnover, engagement, and bench strength in manufacturing, and put retention and succession plans in place for critical roles.
• Complete direct report performance evaluations accurately, fairly, and on time. Give the Operations Director input on functional managers' performance.

Cross-Functional Alignment (Dotted Line)

• Align the functional managers (Quality, Safety, Test, Engineering, Facilities) to manufacturing priorities through daily and weekly forums.
• Escalate unresolved cross-functional issues to the Operations Director with data and a recommended path forward.
• Work through peers, without direct authority, to clear the constraints that limit output: test capacity, equipment availability, quality holds, and facility readiness.
• Share priorities and the build plan so every function knows its part in meeting customer commitments.

Performance Management and Execution

• Set clear, measurable manufacturing goals tied to campus and Business Unit priorities (Safety, Quality, Delivery, Cost, Productivity, and People).
• Own Daily CAC, run tiered accountability reviews and dashboards, and make sure corrective actions are assigned, tracked, and closed.
• Give timely, direct feedback based on performance data and what you see on the floor.
• Lead teams through ramps, escalations, and disruptions while keeping focus and discipline.

Communication and Engagement

• Keep communication consistent and open across shifts, functions, and frontline teams.
• Create forums for two-way communication, ideas, and problem-solving.
• Recognize strong performance fairly and consistently.
• Adjust communication style to reach different teams across shifts.

Business Alignment, Planning, and Cost

• Turn campus and corporate strategy into executable manufacturing plans.
• Align work cell execution with customer requirements, capacity plans, and financial targets.
• Support accurate headcount, capacity, and production forecasting, and compare forecast to actual to spot trends and risks.
• Reduce cost through process optimization, labor efficiency, and waste elimination, and drive corrective action when targets are missed.
• Work with Finance, Engineering, and Quality to balance cost, quality, and delivery.
• Update the Operations Director and Business Unit leadership regularly on performance, risks, and improvement initiatives.

Technical and Operational Excellence

• Drive continuous improvement through data analysis, KPI management, and structured problem-solving (QRQC, RCA, Kaizen).
• Make sure standard work, procedures, and work instructions are effective, current, and followed.
• Promote best practices and share learnings with other Jabil sites.
• Work with Engineering and Quality to improve process capability, yield, and customer satisfaction.
• Comply with all Jabil policies, including Safety, Quality, Security, and Confidentiality, and lead by example on safety.

• Bachelor's degree or equivalent combination of education and experience.
• 5-10 years of manufacturing or operations experience, including at least 5 years in a leadership role managing managers or supervisors.
• Hands-on leader who leads from the front and drives culture and change.
• Experience in a complex, matrixed, fast-paced manufacturing environment (EMS preferred).
• Ability to influence peers and functional leaders without direct authority.
• Strong safety mindset.
• Working knowledge of operational metrics, labor planning, and continuous improvement tools.
• Proficiency with Workday, SAP (ERP/MES), and Microsoft Office.
• Willingness to be on the floor and flex across shifts as the business requires.