Controls Truck Based Service Manager

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

At Johnson Controls, our service teams help customers keep HVAC and building controls systems running reliably, safely, and efficiently. This role leads a truck-based service organization focused on customer account leadership, labor and material growth, team development, and strong service execution.

You will be responsible for leading service customer account activity across the team’s customer base, driving profitability and productivity, supporting customer relationship development and satisfaction, and ensuring employee development, retention, and safety program compliance.

• →Lead service customer account growth and execution for the assigned customer base.
• →Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• →Drive L&M growth through Technicians and Team Leads.
• →Lead execution of assigned service business, including warranty-related customer issues.
• →Review and approve L&M quotations.
• →Oversee budgeting, forecasting, and accounts payable/receivable activities.
• →Maintain appropriate staffing levels to support existing and new business needs.
• →Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team.
• →Conduct formal performance reviews and address related people-management issues.
• →Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process.
• →Procure and maintain fleet and tools inventory.
• →Ensure safety performance and program compliance.

• Own customer outcomes with accountability, safety, and integrity in every decision.
• Stay close to the work, remove obstacles quickly, and focus on the issues that most affect customers and the team.
• Use clear goals, regular follow-up, and practical problem-solving to improve performance every day.
• Build trust across technicians, customer service, and leadership so the team wins together.
• Balance service execution, staffing, and financial results by staying organized and proactive.
• Coach a diverse workforce with union and non-union employees using clear communication and consistent expectations.
• Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards.

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities, manage scheduling, and lead a diverse team.
• Strong interpersonal, customer service, and negotiating skills.
• Demonstrated competence in written and verbal communication.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and the basic Windows environment.

• Diploma in Electronic or Mechanical Systems.
• Five years of prior experience in the HVAC or building controls industry.
• Five or more years in a service management role directing a similar service deliverable team.