Leasing Manager - Multifamily Residential

• →Ensure JLL readiness standards are being met daily for leasing office, models, vacant units and common areas. Report deficiencies to property manager
• →Work closely with Regional Marketing Manager to ensure marketing strategies are being implemented and accurate leasing data is reported to onsite and corporate personnel.  Ensure team is posting regularly on social media channels, help coordinate resident events and oversee neighborhood outreach.
• →Provide input on pricing and maintain a thorough understanding of the surrounding market and submarket including major employers, demographic trends, direct competitors, and upcoming construction/development.
• →Ensure property, model, vacant unit, and amenities are being presented to customers in a professional and knowledgeable manner. Ensure sales and closing techniques are executed successfully, which include prospect follow up.
• →Oversee the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing related information into property management software on a  daily basis; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move in.
• →Oversee the move-in process from start to finish: Arrange for new resident to sign   lease as well as provide move in information; Inspect apartment before move-in and report deficiencies to the service manager.
• →Respond to resident inquiries and concerns promptly.  Document and communicate work order requests to service associates.  Conduct service follow up phone calls with residents to ensure resident satisfaction.
• →Assist with other resident related functions including but not limited to: move out notices, transfers, work orders, and concern/complaint processing over the phone and in person.
• →Assist Property Manager in meeting the established standards regarding the grounds, safety, cleanliness, and general appearance of the property
• →Provide superior customer service and communication to our residents and prospects in accordance with JLL’s established service standards to enhance customer satisfaction and increase retention, revenue, reputation, and profitability.
• →Comply with company policies and procedures, including standards of performance (SOP)
• →Instil, maintain and model JLL mission to be the best national management company.

• High school diploma or equivalent required, bachelor’s degree preferred
• Two to three years of sales and/or customer relations’ experience.
• Experience in supervisory role and managing staff.
• Financial acumen/experience writing and maintaining budgets.
• Proficient in property management software (Yardi, RealPage) or other similar property management software
• Excellent customer service skills while maintaining the highest standards of professionalism.
• Strong grasp of modern technology and the ability to utilize same in day-to-day job activities
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office and sales skills
• Excellent oral and written communication skills; strong attention to detail
• Work independently and within a team to build relationships and interact effectively with business partners.
• A desire to work within a diverse, collaborative, and driven professional environment.
• Positive, professional attitude
• Proactive and ability to take initiative.
• An understanding of maintaining confidentiality and utilizing judgement

• Join an industry leader and shape the future of commercial real estate. 
• Deep investment in cutting-edge technology to power your work. 
• Comprehensive and competitive benefits plan 
• A supportive, caring and diverse work environment designed for your growth and well-being. 
• A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.