Occupancy Planning Program Manager

• Support to lead all work stated in the Master Service Agreement is completed in compliance with all governing laws, codes and regulations and in full compliance with processes, policies and procedures by all parties executing services on behalf.
• Ensure highest scores for Key Performance Indicators. Implement action plans to revert low scores.
• Lead and assistance the development and execution of the annual Country/Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables.
• Support to development and seek approvals, implement plans for continuous service or process improvement, cost reduction and efficiency.
• Benchmark practices with other JLL accounts and propose improvements if applicable.
• Help to develop and provide visibility of opportunities in processes and programs for improvements.
• Ensure information is accurately reported within systems. 

Work in collaboration and in alignment with the IFM Sourcing Regional team to:

• Develop, enhance and standardize T2 vendor service delivery (in coordination with Costumer Experience Team).
• Provide feedback and support for sourcing strategies, supplier communications, deal negotiations (contract terms and conditions, scopes of work, pricing, service levels, etc.), and contract administration.

Work in collaboration and alignment with the IFM Finance Regional team to:

• Ensure budget execution compliance and accuracy against planning process. Develop country budgets and forecast according to internal financial processes.
• Ensure compliance with planning, execution and payment processes.

Work in alignment with the Customer Experience Regional team to:

• Support clients and Key Stakeholders to put in place action or communication plan to mitigate gaps of information, resistance to change or dissatisfaction. 
• Lead initiative of Mapping Site and Regional Key Stakeholders and maintain strategic relationship to understand needs, facilitate decisions and approvals.
• Facilitate excellent communications with clients, maintain and share all relevant information to Regional Facility Manager.

• Be the escalation point of contact for site issues, develop action plans to revert negative situations in a preventive, permanent and timely manner. Report out progress in an executive manner and in alignment with internal branding.

• Work in coordination with Operations Manager to identify and implement opportunities to reduce carbon footprint.
• Guide to establish site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling). Ensure execution of action plan to achieve those goals. 

Academic Background:

• Bachelor’s degree in Business Administration, Service Administration or related fields.
• Desirable: MBA, Hospitality specialization.

Experience:

• 7-9 years’ experience in administrating multiple services and managing teams. Desirable: Work in hospitality or related industries.

Capabilities / Skills:

• Highly structured, organized with planning capabilities.
• Assertive communicator and with good interpersonal skills.
• Experience on developing high impact presentations.

Languages:

• Fluent in Spanish and English.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.