Project Operations Specialist

As a Project Operations Specialist, you will serve as the single point of accountability for the financial and administrative execution of projects in PMWeb for our Financial Services client across multiple projects with a focus in Latin America (LATAM). You will process budgets, commitments, change orders, and invoices from initiation through closeout, manage multi-currency transactions, FX rates, and country-specific tax treatments, and report portfolio performance to JLL leadership and the client. You will be a senior, day-to-day contact for client stakeholders, and you will keep data accurate and reporting reliable across the account. You will also help the Project Coordinator team work more efficiently through the tools, templates, and guidance you build.

• Serving as the day-to-day financial and administrative contact for the client on NAMR and LATAM projects: leading meetings, agendas, and action items, presenting portfolio status, and escalating issues to client stakeholders
• Owning end-to-end financial transaction processing in PMWeb, including budgets, commitments, change orders, and progress invoices, from initiation through closeout
• Managing multi-currency transactions in PMWeb, applying approved FX rates and confirming the correct currency on every commitment, change order, and invoice
• Applying country-specific tax treatments to commitments, change orders, and invoices, and escalating tax questions to the appropriate finance contacts before submission
• Tracking and resolving vendor invoice and payment issues, including currency, tax, and remit-to discrepancies, and escalating stuck or rejected transactions to the responsible owner
• Creating, reviewing, and routing commitments and change orders for vendor signature, verifying accuracy of legal entity, values, currency, tax treatment, and remit-to details before submission
• Conducting regular data reviews of PMWeb records to catch discrepancies before they reach the client, and correcting record gaps through the Data Integrity Dashboard
• Producing and maintaining standard operational reports and dashboards, including Closeout Tracker, Stales Tracker, Workflow Report, Milestone Tracker, and Aging Report, to drive follow-up action and give internal and client stakeholders clear visibility
• Onboarding incoming team members and training them on financial workflows, multi-currency and tax handling, and PMWeb
• Building and refining tools, templates, and processes that make day-to-day work easier for the Project Coordinator team
• Supporting project closeout activities and ensuring compliance with client 90-day closeout requirements

• 5+ years of experience in project financial administration, project coordination, or project controls in a construction or corporate real estate environment, including budgets, commitments, change orders, and invoices from initiation through closeout
• Experience supporting clients in the financial sector 
• Hands-on experience managing multi-currency transactions, FX rates, and tax treatments on project financials across more than one country
• Experience supporting projects in North America (NAMR) and Latin America (LATAM), including working across countries and time zones
• Demonstrated proficiency with PMWeb or comparable project financial management systems, including workflows, reporting, and data integrity
• Strong written and verbal communication skills, with demonstrated experience serving as a day-to-day contact for client stakeholders, including leading meetings and handling escalations
• Ability to manage competing priorities across a portfolio of projects and meet assigned deadlines without close supervision
• Proficiency with Microsoft Office applications, including Word, PowerPoint, Teams, and Outlook, and advanced Excel skills for financial reporting and data analysis
• Strong attention to detail, with experience identifying and resolving data discrepancies before they affect reporting or client deliverables

• Bachelor's degree in Accounting, Business, Architecture, Engineering, or Construction Management
• Experience training or onboarding team members on financial workflows and system processes
• Experience with system implementation, optimization, or process standardization projects
• Bilingual or multilingual professional fluency in English, Spanish, and Portuguese, written and spoken, to communicate with clients and vendors across LATAM
• Track record of recommending and implementing process improvements that reduce rework or processing time
• Interest in commercial real estate and in gaining broad experience across project delivery and operations

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!