Property Operations Manager

• →Actively support an environment of teamwork, cooperation, performance excellence, and personal success.

• →Conduct routine property walkthroughs and inspections to monitor building condition, tenant areas, common spaces, life safety systems, and overall service quality.
• →Respond to tenant work orders, service requests, and building issues in a timely manner while maintaining KPI compliance and a high level of customer service.
• →Identify opportunities to improve building operations, tenant experience, service delivery, safety, and regulatory compliance, and make recommendations to ownership or leadership as appropriate.
• →Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
• →Provide clear direction to vendors, contractors, facilities staff, landlord representatives, and other service providers to ensure coordinated execution of work with minimal disruption to tenants and building operations.
• →Assist in the procurement of vendors and services as required.
• →Initiate procurement process for 3rd party Vendors needs by developing and delivering purchase orders.
• →Follow up with Vendors to ensure billing processes are completed in a timely manner.
• →Interact regularly with the Finance team to ensure accruals and invoice processing is completed timely.

• →Coordinate building services and amenities, including access control, parking, janitorial, waste management, conference or event support, tenant communications, and other property-related services as required.
• →Provide coordination and support events, meeting and conference facilities as required.
• →Maintain regular communication with tenants, landlord representatives, property ownership, local authorities, inspectors, emergency responders, and other stakeholders regarding building operations, planned work, service interruptions, inspections, permitting, and compliance matters.
• →Maintain accurate building records, tenant communications, inspection documentation, permits, service contracts, compliance records, emergency response documentation, and other official property files.
• →Maintain and support emergency response plans, evacuation procedures, after-hours response protocols, incident communications, environmental health and safety requirements, and coordination with local emergency services or authorities having jurisdiction.
• →Represent the property in tenant meetings, landlord coordination discussions, operational reviews, business reviews, and other stakeholder forums as required.
• →Participate in budget planning exercises that define business strategy and spending limits.
• →Coordinate with on-site Security team to ensure needs of Tenants and Landlord are met which complying with established security procedures.
• →Coordinate and manage logistics of floor level first class mail delivery to established designated locations ensuring expectations are consistently met.
• →Conduct frequent janitorial inspections and communicate with vendors ensuring that KPI’s are consistently met and concerns are proactively addressed

• →Comply with lease requirements, landlord obligations, service agreements, building rules and regulations, and applicable local codes or authority requirements.
• →Build and maintain positive relationships with tenants by providing timely communication, professional follow-up, and effective resolution of building-related concerns.
• →Coordinate property operations in accordance with established policies, procedures, ownership expectations, regulatory requirements, and the needs of building occupants.

• Prior experience in building management, property management, facilities management, or commercial real estate operations.
• Knowledge of local building codes, occupational health and safety requirements, authority inspections, permitting processes, landlord coordination, critical building systems, and vendor management is advantageous.
• Understanding of basic technical aspects of property operations, including HVAC, fire/life safety systems, mechanical and electrical systems, plumbing, building access systems, and common area maintenance.
• Proficiency in a range of information technology tools and platforms. 
• Excellent communication, organization, stakeholder management, customer service, and problem-solving skills.
• Ability to work independently with little supervision and effectively deal with stressful situations.
• Self-motivated; confident, energetic and flexible.

• Experience working within the Life Sciences or in a regulated environment

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.