Regional Program Manager

Responsibilities

• Lead the Client and Account Readiness Enablement (CARE) workstream within regional transition projects, coordinating with stakeholders to ensure effective change management engagements. 

• Ensure CARE elements including change management, communication, training, and employee onboarding plans are identified, created, executed, documented, and shared as required to meet client and account requirements. 

• Develop and execute comprehensive communication strategies including business cases for change, client communications and transition bulletins. 

• Manage the training matrix to ensure all transferring employees receive role, process and systems training. 

• Drive Day 1 readiness activities including onboarding documents, Account Orientations and buddy programs.  

• Serve as regional point of escalation for questions or issues related to the CARE program and provide support for transition governance routines. 

• Where anomalies or new scenarios arise within CARE delivery, work with regional and COET and workstream teams to resolve and ensure any resulting changes are appropriately communicated to the Global Program Director. 

• Regularly review program performance to ensure the effectiveness and efficiency of CARE programs and their project-specific requirements. 

• Support regular and ad-hoc reporting including informal and formal and documents, reports, graphs, charts and presentations. 

• Collaborate with wider COET team on other programs and initiatives as required. .

Experience

• Successful candidates are likely to have 5-7 years of relevant business experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment.  

• Executive stakeholder management and the ability to coordinate a multitude of projects with various subject matter experts is essential. 

• Current knowledge of Real Estate Management Services business models, clients and geographies will be highly valuable. 

• Change Management qualifications are desirable.  

• Demonstrated successes in developing, leading, and analyzing programs is ideal.  

• Advanced skills in Microsoft Office required. 

• Bachelor’s degree or equivalent evidence of skill in operations, account management, communication, training, or program management. 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.