Senior Director, Facilities Management

Responsible for the management and operation of the properties and staff as directed in accordance with the standards and procedures of JLL. Develop, Implement, Manage and maintain overall site services, performance, processes, and quality standards for services. Strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the facility experience.

Responsibilities:
Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety.
• Analyze trends and utilize data to anticipate and proactively address issues in the client environment.
• Demonstrated success directly interfacing, with client senior management, vendors, and throughout all levels of the organization.
• Effectively utilizes data and analytics in the communication of solutions and decision making.
• Conduct planned inspections of the sites to check the level of services provided. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor.​​
• Any and all other duties and tasks assigned.
• Vendor Management
  • Closely monitor work requests communicated by JLL, the client and vendors.
  • Continuously raise the bar in vendor quality and service while reducing overall costs.
  • Hold vendors accountable for delivering high quality service per contract scope of work. Partners with vendors to continuously improve service quality and resolve/troubleshoot service issues.
• Client Service/Satisfaction
  • Develop and maintain positive client relationship.
  • Conflict resolution and solution analysis.
  • Genuine service-oriented individual that is focused on the customer experience and able to provide continued monitoring of established quality
    procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction.
  • Budgeting/Reporting
    • Preparation of detailed budgets for operations.
    • Preparation of regular and ad-hoc reports.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!