Associate Implementation Analyst

United StatesRemoteFull-timemid

Implementation AnalystBusiness Analysis & Process

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Quick Summary

Overview

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Associate Implementation Analyst based in the United States.

Technical Tools

Implementation AnalystBusiness Analysis & Process

Join a technology-driven organization that helps financial institutions and businesses streamline their operations through innovative software solutions. As an Associate Implementation Analyst, you will support the end-to-end implementation of software solutions, ensuring successful client onboarding and deployment. You will work closely with clients and internal teams to gather requirements, coordinate resources, troubleshoot issues, and configure solutions to meet business needs. This role offers the opportunity to develop technical expertise while helping clients understand software capabilities and adopt industry best practices. You will contribute to project delivery by monitoring timelines, supporting testing activities, and ensuring implementation requirements are met. If you are detail-oriented, enjoy solving problems, and thrive in a collaborative, customer-focused environment, this remote opportunity offers an excellent foundation for your career in software implementation.

Manage software implementations: Support the full lifecycle of initial and subsequent client deployments, helping ensure projects are delivered according to agreed requirements, schedules, and expectations.
Coordinate client onboarding: Gather essential client credentials, third-party access credentials, product requirements, and supporting documentation to prepare for successful implementation.
Review implementation documentation: Prepare, provide, and review product workbooks to confirm that client information and configuration requirements are accurate and complete.
Troubleshoot technical issues: Investigate and review third-party integration issues, identify potential causes, and coordinate with the appropriate teams to support timely resolution.
Support configuration and validation: Assist with client validation and configuration activities, including shadowing experienced team members during system configuration and user acceptance testing (UAT).
Educate clients on software capabilities: Develop a strong understanding of the software portfolio to explain functionality, answer client questions, and recommend appropriate implementation practices.
Coordinate project timelines: Monitor implementation schedules, communicate progress, and help ensure that clients and internal project resources meet established deadlines.
Collaborate across teams: Act as a liaison between clients and internal departments, communicating project requirements, implementation challenges, and customer enhancement suggestions to the relevant stakeholders.
Contribute to continuous improvement: Capture client feedback and recurring implementation challenges to help improve processes, product knowledge, and the overall customer experience.

Requirements

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Education and experience: Bachelor's degree with 0–2 years of professional experience. This is an entry-level opportunity suited to candidates looking to develop their expertise in software implementation and client delivery.
Foundational technical skills: Basic proficiency in the relevant subject area, with the ability to learn new software systems, understand configuration requirements, and follow established implementation procedures.
Client onboarding capabilities: Ability to support client and third-party onboarding activities, gather required information, and help coordinate implementation prerequisites.
Testing and configuration support: Willingness and ability to shadow experienced implementation professionals and assist with configuration, validation, and user acceptance testing activities.
Communication skills: Clear written and verbal communication, with the ability to interact professionally with clients, internal colleagues, and third-party stakeholders.
Organizational skills: Strong attention to detail and the ability to manage documentation, follow project plans, track deadlines, and complete assigned tasks accurately.
Problem-solving abilities: A proactive approach to investigating issues, identifying missing information, and escalating technical or implementation challenges when necessary.
Customer-focused mindset: A commitment to understanding client needs, managing expectations, and contributing to positive implementation outcomes.
Teamwork and adaptability: Ability to follow guidance, collaborate with cross-functional teams, accept feedback, and adapt to evolving project requirements.
Remote work readiness: Ability to work independently in a remote environment while maintaining effective communication and accountability.

What We Offer

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✓Competitive compensation: Annual salary ranging from $62,696 to $70,500, depending on experience, geographic location, and other job-related factors.

✓Comprehensive insurance: Medical, dental, vision, life, and disability insurance coverage.

✓Flexible paid time off: Access to flexible PTO to support personal needs and work-life balance.

✓Paid holidays: Designated paid holidays throughout the year.

✓Retirement savings: 401(k) plan with employer matching.

✓Remote flexibility: Fully remote work opportunity within the United States.

✓Professional development: Hands-on exposure to software implementation, client onboarding, system configuration, troubleshooting, and testing processes.

✓Collaborative environment: Opportunities to learn from experienced professionals and work with clients and cross-functional teams.

✓Important employment condition: The hiring process includes background, credit, and drug screening as part of the offer process.